- Report: #1351587
Complaint Review: PODS - Nationwide
-
Author Confirmed
Why?
PODS
Nationwide, USA
Phone:
+1-877-770-PODS (7637)
Web:
https://www.pods.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PODS FRAUD with made up fees and would NOT pick up POD doe over 2 WEEKS 5585 Rio Vista Dr | Clearwater, FL 33760 Nationwide
I had been dealing with a very big issue. I had talked to over a 2 dozen different customer service representatives, 4 account managers, emailed cooperate and filed a BBB CLAIM. No one could seem to help me. I had been billed incorrectly and charged for redelivery fees that never happened. I would talk to a representative and they would say sorry and fix the charges to then receive a phone call saying my items were up for auction.......I had already had my pods dropped off and unloaded one pod sat out in front of house for 2 1/2 weeks because the pod wouldn't fit in my driveway. They said they would be back the next day to pick it up. Never showed for weeks. Anyways I kept getting phone calls saying that my stuff is going to be put up for auction when my stuff was already in my house and I have been moved in for over a week. Every time I called customer service to schedule a pick up they said my account is on hold for a past due balance. I did not have a past due balance I paid all my bills on time because my credit card was on file and was automatically debited every month. I called pods and arranged a drop of for the pods for February 6th and they never showed. (I had emails to prove all this). The pod never arrived I called and they said a drop off was never scheduled! So I had to schedule again for the following Saturday because they couldn't deliver pods that day. So that made me have to live in a house with no beds or kitchen supplies for a week with three kids. No furniture or cooking utincels!!! I receive email saying that my account is past due for a very large amount and they charged me redelivery fees which I never made any, redelivery's?.......they never showed up the first date I arranged! They told me they had no record of it and a week later they sad I asked to redeliver on a different day? Omg! All of this is lies and FRAUD! They continued to call and claim a balance was past due for redelivery charges and my stuff is being sold at auction. After two weeks of this all I was trying to do is get the pod picked up. It was empty, all of my stuff was moved in and it had been out on the street for 2 1/2,weeks. I had tickets from the police for it being there (which I got waived thank goodness). I contacted so many cooperate people and the BBB. They finally picked the POD up 2 1/2 weeks later and never heard from them again until last night (almost exactly a year later) I got a call at 8pm that I was sent to collections over a past due balance of redelivery charges.....I'm so upset it's been a year after this night mare and it's back. NEVER use pods! I'm going to court tomorrow to file an action against them.
