- Report: #1380476
Complaint Review: PODS - Nationwide
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Author Confirmed
Why?
PODS
Nationwide, USA
Phone:
1-877-770-7637
Web:
www.pods.com
Categories:
Business Rating:
(0)
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PODS Portable On Demand Storage Refuses to deliver as promised Bolingbrook IL
I have stored my furniture with PODS for 2 years while we searched for property and had our home built. PODS initially said it was no problem that I didn't have a destination address and happily accepted our storage fee payments for 2 years, only to now tell us that our new area is outside of their delivery zone.
Their refusal to deliver my pod is outrageous for many reasons: (1) they advertise that they can accommodate cross-country moves; (2) my new area is listed on their website as a serviceable area; (3) my new area is less than 30 miles from my original location and only 45 miles from the current facility my pod is being stored at; and (4) it was never mentioned or warned OR stated in the contract we signed that there are many areas they do not service. If that was the case, you would think they would be diligent in explaining that to us since we didn't have a final destination address.
I truly believe they were happy to store our container without a final destination address as that meant they can collect overpriced storage fees in the meantime (you pay for the convenience of only loading and unloading your belongings one time). They advertise they can move containers cross country yet won't move my container 45 miles away, even after collecting thousands of dollars in storage fees over 2 years. Do not use this company for storage, and I've even read hundreds of reviews of poor service, damaged belongings, late deliveries, the list goes on. I now have the added expense and hassle of having to drive TO THEM to unload my stuff and deliver it to my new address myself. I have heard from many people that are interested in pursuing legal action against PODS for their deceptive advertising.
