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  • Report:  #236624

Complaint Review: Pogo - Www.pogo.com Internet

Reported By:
- Taylor, Michigan,
Submitted:
Updated:

Pogo
Www.pogo.com, Internet, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
February 4, 2007 I won a $1,667.00 jackpot in the Keno game on Pogo. My actual prize was doubled ($2,334.00), as I am a paying member and have been for close to six years. I filled out all the pertinent information (as instructed), to obtain my prize money (and printed copies of everything).

A couple days later Pogo e-mails me to inform me, my prize was forfeited. What? I sent 2 replies to them thinking maybe I had incorrectly filled out my prize winning information. Pogo then follows up with notification that my prize was forfeited due to an ''automated device'' I had used to play the Pogo games. I researched their FAQ board about this allegation, and yes, they literally accused me of cheating!

I am willing to have a computer technician/expert troubleshoot my PC for this piece of equipment them claim I have installed on my PC, and I am also willing to take a polygraph test to prove to them I played the games honestly and fairly. I will also pay for these expenses.

Do they think, for one minute, I would pay a yearly fee to try and win a jackpot if, in the end as did happen, they called me a ''cheater'' and I ended up with absolutely ''nothing''.

I have never been so upset over a false accusation in my life.

Can you please help me as I was instructed by Pogo that I have seven days to reply, now I'm down to 3 days!

Barbara

Taylor, Michigan
U.S.A.


18 Updates & Rebuttals

Cat

Hendersonville,
Tennessee,
U.S.A.
i am curious but

#2Consumer Suggestion

Wed, August 27, 2008

is this how they define the word "gambling"?


Jorg

Canton,
Ohio,
U.S.A.
How to complain about this company

#3Consumer Comment

Wed, August 27, 2008

You should look up attorney general in california. There should be a link on the website to email them. Send your complaint to them - I already have. You should then write a concise letter to Electronic Arts stating that you are sending your complaint to the Attorney General. I'm sure the AG's office can check how you didn't cheat. I am hearing about this more and more and it disgusts me that there are people like that in this world. The company information for pogo is as follows: Electronic Arts Inc. 209 Redwood Shores Parkway Redwood City, CA 94065 United States - Map Phone: 650-628-1500 Fax: 650-628-1414 Web Site: http://www.ea.com Key Executives are: Mr. John Riccitiello , 48 Chief Exec. Officer and Exec. Director N/A N/A Mr. Frank D. Gibeau , 40 Pres of EA Games Label N/A N/A Mr. Peter Moore , 53 Pres of EA Sports Division N/A N/A Dr. Gerhard Florin , 49 Exec. VP and Gen. Mang. of International Publishing N/A N/A Ms. Linda J. Srere , 52 Marketing Consultant, Advter. Consultant, Director, Chairman of Compensation Committee and Member of Nominating & Governance Committee


Kathy

Bellevue,
Nebraska,
U.S.A.
I've just lost a $4999 jackpot, how do I actually talk to customer service?

#4Consumer Comment

Wed, June 20, 2007

Barbara - I'm so glad your problem was resolved. Could you please advise me how to actually talk to a person instead of this email game I am playing with them? They just advised me my jackpot was "forfeited" just as yours was, and I in no way EVER cheated on pogo. I would like to call and talk to a real person to have my account re-evaluated. Thanks for any help.


Catherine

Culpeper,
Virginia,
U.S.A.
even 10 bucks took more than 60 days

#5Consumer Comment

Tue, March 06, 2007

Barbara: I'm glad that you and Pogo have gotten your jackpot problem resolved. Just wanted to warn you that it WILL take all of 60 days or more to see the check. Even though I only won 10.00, it almost 3 months to see my check. Congrats on your win!


Catherine

Culpeper,
Virginia,
U.S.A.
even 10 bucks took more than 60 days

#6Consumer Comment

Tue, March 06, 2007

Barbara: I'm glad that you and Pogo have gotten your jackpot problem resolved. Just wanted to warn you that it WILL take all of 60 days or more to see the check. Even though I only won 10.00, it almost 3 months to see my check. Congrats on your win!


Catherine

Culpeper,
Virginia,
U.S.A.
even 10 bucks took more than 60 days

#7Consumer Comment

Tue, March 06, 2007

Barbara: I'm glad that you and Pogo have gotten your jackpot problem resolved. Just wanted to warn you that it WILL take all of 60 days or more to see the check. Even though I only won 10.00, it almost 3 months to see my check. Congrats on your win!


Catherine

Culpeper,
Virginia,
U.S.A.
even 10 bucks took more than 60 days

#8Consumer Comment

Tue, March 06, 2007

Barbara: I'm glad that you and Pogo have gotten your jackpot problem resolved. Just wanted to warn you that it WILL take all of 60 days or more to see the check. Even though I only won 10.00, it almost 3 months to see my check. Congrats on your win!


Gary

Summit,
New Jersey,
U.S.A.
Pogo.com is at it again .

#9Consumer Comment

Tue, March 06, 2007

It seems there new "method" is to have winners we could find but by my esimates 80 percent of winners are non paying members. A club pogo member pays any where from 29.99 to 34.99 for us members . i am paying 34.99 a year . Now it seems all winners are "non paying members" . I will be letting my account run out and WILL NOT be renewing my account . I have been a member for 6 years paying member since :club pogo: came out . RIPOFF TO THE MAX ...


Barbara

Taylor,
Michigan,
U.S.A.
Pogo

#10Author of original report

Mon, March 05, 2007

In reference to my original complaint......... I notified Electronic Arts (whom does the billing for Pogo) and I had a lengthy conversation with a Customer Service Representative. He assured me my message would be given to the Pogo Prize Administrator which it WAS. A couple days later I received an e-mail from the Administrator stating that Pogo had re-evaluated my account and determined I am eligible for the jackpot I won on February 4, 2007. I was told a check will be sent to my attention in approximately 30-60 days. I do believe this person is being honest and sincere with me. I will follow-up with you readers as soon as I have the check in my hands! Sincerely, Barbara


Barbara

Taylor,
Michigan,
U.S.A.
Pogo

#11Author of original report

Mon, March 05, 2007

In reference to my original complaint......... I notified Electronic Arts (whom does the billing for Pogo) and I had a lengthy conversation with a Customer Service Representative. He assured me my message would be given to the Pogo Prize Administrator which it WAS. A couple days later I received an e-mail from the Administrator stating that Pogo had re-evaluated my account and determined I am eligible for the jackpot I won on February 4, 2007. I was told a check will be sent to my attention in approximately 30-60 days. I do believe this person is being honest and sincere with me. I will follow-up with you readers as soon as I have the check in my hands! Sincerely, Barbara


Barbara

Taylor,
Michigan,
U.S.A.
Pogo

#12Author of original report

Mon, March 05, 2007

In reference to my original complaint......... I notified Electronic Arts (whom does the billing for Pogo) and I had a lengthy conversation with a Customer Service Representative. He assured me my message would be given to the Pogo Prize Administrator which it WAS. A couple days later I received an e-mail from the Administrator stating that Pogo had re-evaluated my account and determined I am eligible for the jackpot I won on February 4, 2007. I was told a check will be sent to my attention in approximately 30-60 days. I do believe this person is being honest and sincere with me. I will follow-up with you readers as soon as I have the check in my hands! Sincerely, Barbara


Barbara

Taylor,
Michigan,
U.S.A.
Pogo

#13Author of original report

Mon, March 05, 2007

In reference to my original complaint......... I notified Electronic Arts (whom does the billing for Pogo) and I had a lengthy conversation with a Customer Service Representative. He assured me my message would be given to the Pogo Prize Administrator which it WAS. A couple days later I received an e-mail from the Administrator stating that Pogo had re-evaluated my account and determined I am eligible for the jackpot I won on February 4, 2007. I was told a check will be sent to my attention in approximately 30-60 days. I do believe this person is being honest and sincere with me. I will follow-up with you readers as soon as I have the check in my hands! Sincerely, Barbara


Catherine

Culpeper,
Virginia,
U.S.A.
never had a problem with Pogo

#14Consumer Comment

Mon, March 05, 2007

I've also been a paying member of Pogo for years. I personally won a $10.00 prize and had no problem with collecting. An on-line friend won a jackpot for around $1200.00 and though it took a couple on months and a lot of paperwork, she also collected. Sorry that you are having a problem but in at least 2 cases, the winners were for real.


Catherine

Culpeper,
Virginia,
U.S.A.
never had a problem with Pogo

#15Consumer Comment

Mon, March 05, 2007

I've also been a paying member of Pogo for years. I personally won a $10.00 prize and had no problem with collecting. An on-line friend won a jackpot for around $1200.00 and though it took a couple on months and a lot of paperwork, she also collected. Sorry that you are having a problem but in at least 2 cases, the winners were for real.


Catherine

Culpeper,
Virginia,
U.S.A.
never had a problem with Pogo

#16Consumer Comment

Mon, March 05, 2007

I've also been a paying member of Pogo for years. I personally won a $10.00 prize and had no problem with collecting. An on-line friend won a jackpot for around $1200.00 and though it took a couple on months and a lot of paperwork, she also collected. Sorry that you are having a problem but in at least 2 cases, the winners were for real.


Catherine

Culpeper,
Virginia,
U.S.A.
never had a problem with Pogo

#17Consumer Comment

Mon, March 05, 2007

I've also been a paying member of Pogo for years. I personally won a $10.00 prize and had no problem with collecting. An on-line friend won a jackpot for around $1200.00 and though it took a couple on months and a lot of paperwork, she also collected. Sorry that you are having a problem but in at least 2 cases, the winners were for real.


Judy

Athens,
Georgia,
U.S.A.
pogo is stealing from everyone

#18Consumer Comment

Mon, March 05, 2007

do you ever try to find the people that seem to win the jack pots and prizes we do and when we try to add them to our friends list wow that person does not exist. pogo is making up people and saying there winning in fact no one wins any thing on pogo. all pogo is doing is collecting millions of dollars a year and keeping it all to them selves they should be investigated.


Dean

Halsey,
Oregon,
U.S.A.
Pogo got me as well

#19Consumer Comment

Tue, February 20, 2007

I have won 3 different prizes while playing at pogo, to date I have recieved nothing from them. Best of luck to you on collecting, they seem to not care if loyal players leave and never return, I have been a paying member for many years as well. I followed every bit of instruction for claiming prizes just to be run around in circles until it was to late to claim anything.

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