- Report: #1153901
Complaint Review: Polar Spas (Edmonton) Ltd - Edmonton Alberta
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Author Not Confirmed
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Polar Spas (Edmonton) Ltd
5605 - 99 St Edmonton, T1S 0A3 Alberta, Canada
Phone:
780-431-2008
Web:
www.polarspas.ca
Categories:
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Polar Spas ,Edmonton, Ltd Chris Shaw Lies, lies and more lies from Chris Shaw of Polar Spas Edmonton Alberta
PLEASE DO NOT BUY FROM POLAR SPAS OR CHRIS SHAW. I DON'T WANT YOU TO BE RIPPED OFF LIKE I HAVE BEEN. Want more information? I will let my Letter of Demand speak for itself (see below). Needless to say, Chris Shaw did NOTHING after having received this letter and I have now filed a civil suit against Polar Spas.
Dear Mr Shaw, On May 15, 2013 I purchased an American Patriot hot tub from one of your sales representatives at a hot tub show in Okotoks, Alberta. I paid for the tub in full on that day and was told the tub was in stock and ready to be delivered. When I contacted one of your representatives to have the tub delivered, she told me that the tub had been damaged and she did not recommend having it repaired. She told me the best way to get a good quality tub would be for Polar Spas to re-order one from the manufacturer. She said it would take approximately 8 weeks for delivery. I reluctantly agreed to this because I saw no other way to get a quality tub. That was more than 6 months ago. Since then I have been constantly contacting you via text and phone trying to get a firm delivery date. In mid February, you told me it would be early March.
In early March, you told me it would be late March. In late March, you told me it would be April. When I had finally had enough, you and I had a telephone conversation where we verbally agreed that you would deliver a different model tub of comparable size and features, and that you would have new paperwork to me the next day. We agreed on a make and model and you told me the tub was in stock in Edmonton. When that paperwork did not arrive as promised, I contacted you and you told me that you had sold the tub that weekend and there were no more tubs in stock of similar size and features. Then you had me sign another agreement back dated to November 2013, promising that the re-ordered tub would be here soon. I have both copies of the agreements, including the original receipt. I have been constantly trying to contact you over the past few weeks, and you are unable to provide me with a firm delivery date yet again.
I am writing to advise you that I am demanding a full refund. If I do not receive a certified bank cheque payable to myself for the full amount sent via Express Post to my home address by Friday, April 9, I will instruct my solicitor to issue proceedings against you, to recover the money I paid along with my legal costs. I also reserve the right to claim further damages given the amount of time and money that I have spent trying to resolve this situation.
