- Report: #1502781
Complaint Review: Poshmark - Redwood City
Reported By:
Linda -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Poshmark
203 Redwood Shores Pkwy floor 8 Redwood City, 94065 United States
Web:
https://poshmark.com/
Categories:
Business Rating:
(0)
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Poshmark Poshmark.com Posh Mark Swapped Shipping Labels for Items Purchased & Didn't Ship Expensive Item Redwood City
Poshmark customer service is the worst! I sent them over 10 emails because for more than a week a seller did NOT ship an item. I bought two items from the same seller, one $12 and one $90. The seller swapped!! shipping labels and sent me the $12 item with the $90 shipping label to make it appear like the $90 was shipped and delivered. Then she never sent the $90 item and just printed the $12 shipping label so that it appeared like it was shipped in their system.
I contacted USPS and they said the shipping label was only printed and not shipped. I sent support[at]poshmark.com and several of their employees, including the ceo (ceo[at]poshmark.com and manish[at]poshmark.com) and even included screenshots and picture of item received over several days and no response. Poshmark does not care.
Thankfully, I paid with PayPal and I told them that the item is not as described because I ordered a black and white $90 jacket and instead received a red jacket. So after I get PayPal involved and they investigated I finally got a refund for the black and white jacket.
I will never buy on Poshmark ever again. I asked them to delete my account after this terrible experience. Poshamark does not care about what happens on their website; they only care about receiving profits from transactions which is very evident from their complete lack of regard and unresponsiveness to any emails.
Poshmark didn't respond, investigate or do anything until PayPal forced them to by opening a case to investigate. They contact the seller to inquire about item not delivered and swapping shipping labels and the seller never responded. PayPal found the case in my favor and closed the case and PayPal gave me a refund.
