Rob_k
rineyville,#2Author of original report
Fri, July 24, 2009
Situation resolved.
Rob_k
rineyville,#3Author of original report
Sat, July 11, 2009
Had what I considered to be a serious problem with my purchase of an Epson 6500UB projector from PowersellerNYC. Product arrived on time, but without a serial number label on the box and it was also missing the data plate with the same info. This prevented me from redeeming the manufacturer's rebate worth $700 (cash plus bulb) as well as prohibited product registration for the extended warranty I purchased. After some early hiccups with PowersellerNYC's customer service, the company offered a satisfactory resolution to my complaint. All in all, the experience would've been better if the problem had never occurred, but I have to give them credit for settling the issue in an equitable manner. Would only suggest that buyers are very careful about establishing all the facts relevant to their purchasing decision before hitting the checkout button. Don't assume anything and clear up any potential issues during the phone confirmation.
Rob_k
rineyville,#4Author of original report
Sat, July 11, 2009
Had what I considered to be a serious problem with my purchase of an Epson 6500UB projector from PowersellerNYC. Product arrived on time, but without a serial number label on the box and it was also missing the data plate with the same info. This prevented me from redeeming the manufacturer's rebate worth $700 (cash plus bulb) as well as prohibited product registration for the extended warranty I purchased. After some early hiccups with PowersellerNYC's customer service, the company offered a satisfactory resolution to my complaint. All in all, the experience would've been better if the problem had never occurred, but I have to give them credit for settling the issue in an equitable manner. Would only suggest that buyers are very careful about establishing all the facts relevant to their purchasing decision before hitting the checkout button. Don't assume anything and clear up any potential issues during the phone confirmation.
Rob_k
rineyville,#5Author of original report
Sat, July 11, 2009
Had what I considered to be a serious problem with my purchase of an Epson 6500UB projector from PowersellerNYC. Product arrived on time, but without a serial number label on the box and it was also missing the data plate with the same info. This prevented me from redeeming the manufacturer's rebate worth $700 (cash plus bulb) as well as prohibited product registration for the extended warranty I purchased. After some early hiccups with PowersellerNYC's customer service, the company offered a satisfactory resolution to my complaint. All in all, the experience would've been better if the problem had never occurred, but I have to give them credit for settling the issue in an equitable manner. Would only suggest that buyers are very careful about establishing all the facts relevant to their purchasing decision before hitting the checkout button. Don't assume anything and clear up any potential issues during the phone confirmation.
Rob_k
rineyville,#6Author of original report
Sat, July 11, 2009
Had what I considered to be a serious problem with my purchase of an Epson 6500UB projector from PowersellerNYC. Product arrived on time, but without a serial number label on the box and it was also missing the data plate with the same info. This prevented me from redeeming the manufacturer's rebate worth $700 (cash plus bulb) as well as prohibited product registration for the extended warranty I purchased. After some early hiccups with PowersellerNYC's customer service, the company offered a satisfactory resolution to my complaint. All in all, the experience would've been better if the problem had never occurred, but I have to give them credit for settling the issue in an equitable manner. Would only suggest that buyers are very careful about establishing all the facts relevant to their purchasing decision before hitting the checkout button. Don't assume anything and clear up any potential issues during the phone confirmation.