jmpage2
Littleton,#2Author of original report
Fri, July 13, 2012
I continued to escalate this issue with Paypal and finally got a supervisor who took some interest in the case. After she made several calls to the owner (I'm guessing Arvind) over the course of several days my money was finally refunded.
I want to be very clear that it is my opinion that if I had not escalated this issue with Paypal that I don't believe I ever would have gotten my money back.
Initial service from this merchant was good, the problem is if you have an issue and need a return.
Whatever you do, if you do a transaction through Paypal and need to return an item, MAKE SURE that you send the item back to the merchant/seller PAYPAL address only, even if they insist that you must send it to a different address. Open a dispute with Paypal if necessary PRIOR to agreeing to send an item back to an address other than the merchant address. This is a huge loophole in Paypal's policies in which a seller can ask you to send an item back to a different address than their Paypal address, and even if this is a legitimate place to ship the item to (original manufacturer, another warehouse, etc) you are HOSED if the merchant refuses to refund your money.
I have spent over 10 hours dealing with this, and at the rate I bill clients, you could say that Neobits owes me about another $500 or so in lost time.
Personally I would avoid Neobits. The fact that Arvind Goel does not respond to customer emails, does not pick up the phone to talk about a problem like this says a lot about how he runs business. Find another merchant to deal with who is more open with their customers and interested in fixing issues quickly.