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Warner Robins,#2Author of original report
Tue, April 27, 2010
After reading other reports on this site about Prado, I came across one that offered advice on how to get your money refunded to your account from your banking establishment. I went to Bank of America on the following Tuesday and spoke to a customer service representative in person.
After explaining to her my entire ordeal I showed her the multiple complaints not only from this website, I also had printed off my detailed cell phone bill and my complaint that I filed on here. She was very empathetic and immediately canceled my debit/check card and issued me a temporary one on the spot.
She also contacted the claims department and they deposited the unauthorized amount of money in my account the next day. They also filed a claim with Visa, with whom my check card is through, and they are now investigating the charges for credit card fraud since on my cell phone bill it showed all of the dates and times that I called to cancel.
I also had turned into the bank a copy of the "Terms and Conditions" from the website which does not state that they are closed on the weekends but does state that you can "call anytime with questions or to cancel".
Kudos to Bank of America for proving me wrong and for acting so proficiently without me having to quote any laws. I was very impressed with the customer service I received and would recommend them to family and friends.
Thank you to Ripoff for having a site like this and for the advice you gave on the other persons file. Without that I would not have known where to begin and might not have had the courage in getting my account credited back.