- Report: #1331406
Complaint Review: Praza Health LLC - Scottsdale Arizona
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Author Confirmed
Why?
Praza Health LLC
14747 N. Northsight Blvd 111-400 Scottsdale, 85260 Arizona, USA
Phone:
888-298-0291
Web:
Prazahealth.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Praza Health, LLC Boiler Room Scam Operation, Unauthorized Auto Renewal Billing Scottsdale Arizona
I opted to try one of their products, Intellerall , for a small shipping charge of $5.95. It sounded worth a try. The first issue was that they "included" with my order something I didn't want but I had apparently agreed to , a chamomile supplement for an additional $4.95. This I figured was something that I would return for a refund. Next I came to discover that my bank account had been debited for $64.95 and $69.95 for "recurring charges" for automatic shipment of both products...neither of which did I consciously agree to. I called to object to this. To cancel any further orders or charges, and to request a refund for these recurring charges, neith of which have I received any additional product for. I was met with an obviously well scripted response, indicating the "many very satisfied customers" who are reporting their being please with the products. I was told that they were sorry to hear of my dissatisfaction, and that while they were cancelling any future charges, they could not provide me with a refund of the $134.90 in total unauthorized charges, as it was not in accord with their policy. I asked to speak to a supervisor, and was told both that there wasn't one available, and that even if there were, they wouldn't be able to authorize a refund either. This smacks of a very slick scam. I purposefully deceptive website. Over-priced and over hyped supplements. Devious business practices to say the least.
I will be contacting my bank to dispute the charges further. I would also encourage anyone else at the affect of these deceptions to lodge as many complaints as there are sites that will receive them. These folks do not have anything beyond their own bank accounts as their interest or concern. I would also appreciate follow up contact and other experience of this scam. Addendum: Just off the phone with them the second time. They offered to refund my monies were I to return the unused portions of both items. I reluctantly agreed, only to have them call me back moments later, and offer me a refund without returning the product. Upon further clarification, they were only offering me a 30% refund of the unauthorized recurring billings. I further held their feet to the fire by describing the numerous complaints about Praza Health that I was able to find quite easily, and the notion that no one would possibly agree to be automatically billed for a product that they had no idea of the full purchase price up front. All of a sudden, they were offering me a 100% refund. I am still suspect, and will be until I see the funds back in my account in full. Be firm, direct, and cordial...but DON'T let them off the hook. They ARE scam artists operating a boiler room in Scottsdale. Their company name will likely be changing soon as the heat increases to intolerable levels. A lesson learned. Check out anything like this in advance. Buyer beware indeed! Sincerely, NQ Washington state
