I called the company to repair a broken garage door spring. They quoted $250 over the phone. When the rep got to my house, he reviewed the door and proposed three alternative repair plans. They were approximately $600, $900 and $1,200. With the last one being a complete re-build of my door. When I told him all I wanted was the spring to be repaired, he indicated that he could not do that as my door was unsafe and that I could actually be killed by it. I told him to leave. When I went outside a short while later I noticed a long deep scratch on the driver's side of my Lexus SUV.
Later I called another garage door company. They came out and checked out my door. They indicated that it was in fine condition and replaced the spring for a total cost of $95.