- Report: #787308
Complaint Review: Premier Movers LLC - Internet
Reported By:
ajhon -
n/a, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Premier Movers LLC
500 West Main Street? 07481 Internet, United States of America
Phone:
(201) 753-4112
Web:
www.premier-movers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Premier Movers LLC please dont use this company! this has been the WORST experience EVER Internet
We called Premier movers LLC. to see how much it wouldcost for my husband and i to have them move us.. The Sales Rep assured us that he over estimated our cubic feet to be (319cf).he charged us $ 169.00 depossit with us paying the movers $504.00 when they picked up the furniture. and then another $ 147.00 when they delivered our stuff. he had quoted the full price of $1,120.00. He reasurred me that it was an over estimate, that it would be that amount or less. . They were rude , demanding , and had alaready started loading our things in the truck.They only had to load as everything was boxed taped and marked and numbered, except 2 tvs and a grandfather clock. we sold all the big furniture to keep the cost low. These gentleman took private calls and talk there language in front of us. we asked them to sstop as it was rude. they finished and then locked the truck and then told us we had to pay them $ 1,800.00 dollars. with us paying $957.00 then and there and another $678.00. when they delivered. we were beside ourselves. We told them no way. they said we did cubic ft it is cheaper. i said no way in hell. we had our paper work from the office and i would call them . no one would answer. we had no choice but to pay and fight it... well the next morning we were on the phone complaining about what happened. we were put through to different ones to talk to. everyone took messages and said someone will call. no one ever called back. we finally asked for the manager and was told mike will talk to you now... Well mike made all kinds of promises and said the money would be reduced back down and that we would not owe any more money.. well our belongings were suppose to be here to us in fl. no later then the tenth of sept. well that came and went... mind you we have been on the phone with mike every single day and sometimes three our timesa day... he said it is coming, then we were told they could not find us in there system. we also left at least three dozen messages. well mike finally had it with us as he said jackie would call with the new price and our stuff was being loaded on the 19th and we would have it between the 20th and the 25th of sept. well jackie never called so i keptcalling her until she finally came to the phone and then she said we still had to pay the amount on the new paper work,i said no mike said he was fixing it to where we pay little to nothing more then another crating. (which should have only been 35.00 ) well she lowered it to $512.00 , iI said i would not pay it and she said they would not unload my things unless we paid. well we ended up paying and it was $520.00 not $ 512.00 and i started taking pictures, they said no you cant do that.i said oh yes i can and i willl as this is my stuff. they had our things mixed in wiith other people stuff. and my grandfather clock was tipped over and our cabinet had things stuffed into it. and all our boxes were crushed and ripped and i said what happened, the men said well you know this happens when things get moved. i said no they do not.our brand new box springwas torn up our brand new mattress was all dirty and had black smudges on it.They even stood on our boxes and other furniture to get to some of the boxes. and they tried to tell us other furniture was ours and it was not. so i am sure they put my stuff with other peoples stuff. as the company claims we went over 600 cubic feet.. can any one help us. they need to be stopped..
1 Updates & Rebuttals
Premier Movers
Wyckoff,New Jersey,
United States of America
This is not us
#2REBUTTAL Owner of company
Fri, October 21, 2011
This report is NOT about us. We do NOT have any jobs or estimates for 319cf. This is not a verified customer as the name or city moved from to isn't stated. We DO NOT have a Mike or Jackie working for us and NEVER did. We believe this report is bogus and was probably submitted by a competitor. There's a possibility that this person is also mixing us up with another company. We DO NOT engage in such practices. Our company is extremely reputable with hundreds of references.
