Complaint Review: Premier Premium Communications - Bedford New Hampshire

After complaining on the PPC web site, I revieved the following: "Dear George *******, Somebody who had access to your computer had placed an international call to the United Kingdom through our billing software to access a premium rate Internet web site on a per minute basis. We provide billing for a variety of premium rate web sites including sports information, games, music, chat, and others. Our solution works in a similar fashion to 900 services, but has been specifically optimized for Internet services. You had inquired specifically what web site was accessed. Our records show that a call had been placed to a premium rate adult website called "Live Web Cams". Premier Premium Communications does not own this site and simply is a billing company. We use the same technology as 911 to trace the call and determine what address the traced phone number belongs to. In extremely rare cases billing errors do occur where a customer would get a bill for a phone number that does not belong to them. These rare cases occur when a phone number was reassigned to another subscriber and the local exchange carrier databases were not updated immediately. In such cases we do credit for the call placed as required by law. In order to be billed on a per minute basis the user needs to take several actions. First action the user would have to take is accepting a certified download. The second action the user had to take was read through a legally binding disclaimer which started the cost of the call and also stated they either had to be the telephone line subscriber or have permission from the telephone line subscriber. Once that step was taken the billing solution would disconnect them from their standard Internet service provider and reconnect them to a premium rate Internet service provider in the United Kingdom. Once the connection has been established, the premium rate web site is shown. Finally once our billing software establishes a connection to our remote billing server in the United Kingdom, the first 2 minutes aren't billed allowing the user plenty of time to disconnect from the service and not be billed if for some rare reason they made a mistake despite our previous precautions or are not interested in the premium rate website content. Even if you as the telephone line subscriber didn't make the call, you are still responsible for any charges that a minor or guest may have billed to your telephone. According to the Michigan Public Service Commission website (source: http://cis.state.mi.us/mpsc/execsec/alerts/900number.htm) "It doesn't matter who dialed the 900 number a minor, a guest or someone working in your home the call will be billed to the telephone number of a call's origination and the billed party will be responsible for paying the charges. These 900-number service providers are usually unable to verify authorization or the age of callers and are not required to do so. The rates they charge are not regulated by anyone!" The Massachusetts Attorney General web site (source: http://www.ago.state.ma.us/sp.cfm?pageid=1187) also adds: Q: If my minor children made calls to a 900 number, am I responsible for the charges? - Beverly from Mattapan, MA A: Beverly, the general rule is yes, the consumer of record is responsible for any calls made on his or her telephone. In addition to 900 numbers, pay-per-call services may also include long distance or international numbers, or a local number from which the service calls you back collect. Although our service does not terminate to a 900 number, we are given the same rights and also have to comply with the same regulations under the Telephone Disclosure and Dispute Resolution Act. For a summary of your rights and our responsibilities please view the back of your invoice. You are still liable for the charge and payment must be made. Failure to make a timely payment will result in your account with us to be in default and will be forwarded to a licensed collection agency. Your credit rating will be affected if you default on this bill. Furthermore, you will be liable for all collection agency and attorney fees that we have incurred which can double or even triple the amount you owe to us. We accept checks and major credit cards. If you wish to use a credit card to pay your bill, let me know and I can offer you a 5% discount on the amount due. If you wish to pay by credit card, please go to the following url: http://www.premierpremium.com/creditcard.php Please reply back and let me know when you expect to be making a payment and what payment method you plan on using. If you still have more questions, please feel free to ask them. If you do not reply back and/or do not mail in any sort of payment within the due date given your account will be considered in default. Regards, George Premier Premium Communications" I responded with a query requesting contact information for the owners of the site mentioned. Recieving no response I lodege a complaint with the bbb and informed PPC that I had done so and that I was awaiting the contact information. Within minutes of sending the response I recieved the following e-mail: "Dear George *******, Based on the investigation we have done, no billing errors have occurred. As a courtesy I have issued you credit on your bill, you do not owe anything and no further collection actions will occur. Regards, George Premier Premium Communications" I have including the full text of these transactiobns for others to compare with messages they may have recieved.