- Report: #480959
Complaint Review: Premier Serice Bank - Riverside California
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Premier Serice Bank
3637 Arlington Avenue Suite B Riverside, 92506 California, United States of America
Phone:
9512742400
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Premier Serice Bank Bank refuses to credit my account for unauthorized charges. Riverside, California
I contacted PSB regarding several transactions that were not authorized by me. I was unsuccessful with the merchant who debited my account and the merchant failed to credit my account therefore I contacted the bank to resolve this issue. I contacted PSB to dispute the charges and they only reversed one charge and the remaining charges were not credited "since it was 60 days prior to the date of the transaction" according to the Operations Manager (even though consumers have upto one year to dispute transactions). It is very unfortunate since they acted like they were going to assist me. Totally gave me the run-around, pretending they would assist me...2 more weeks...oh we need one more thing...etc. Bottom line, the CFO told me "We are not a big bank and we will not absorb the loss, this is your problem." Unbelievable!
There motto is "Our name says it all!" Premier Service Bank. This is not premier service. I filed a complaint with the Better Business Bureau and they are refusing to assist me. This is insane!
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Incorrect...
#2
Mon, August 17, 2009
"(even though consumers have upto one year to dispute transactions)."
- Unless this company has special terms that is incorrect. The time allowed for a dispute is covered under the Fair Credit Billing Act. The FCBA requires that any disputes must be made within 60 days of the transaction. Since this regulation covers all credit cards it is very unlikely that a small or a big bank would have done anything different.
Ashley
springfield,Missouri,
U.S.A.
60 days
#3
Mon, August 17, 2009
No bank is going to let you dispute a charge that is greater than 60 days. If it truly was an unauthorized charge, then you should have challenged it as soon as you noticed it. Ie: 1st bank statement after it went through.
From what you are saying it sounds like a business deal gone sour after the fact since you know the merchant.
Not a ripoff, unless you count ripping off yourself.
