Complaint Review: Premier Subaru - Branford Connecticut

As when you were at our dealership, we welcome the opportunity to always show you why you made a good decision by having our company do the work you requested.   Your commentary concerning our employees isn’t correct, nor appropriate.  Our team has been assembled for many years and truly cares about exceeding the expectations of our customers.  We have a long line of clients that appreciate what we do – and, how we do it.   From the beginning, while you were in the dealership, your assertions were wrong.  We  expected these posts as, you threatened to post negative information on the internet when you didn’t get your unreasonable demands met.  We have complete documentation in this regard and, will certainly provide it to anyone who makes an inquiry.  This includes the complete the full disclosure of the charges of which you executed and, your acknowledgment on the repair order.  From your Carfax vehicle history report, it is evident that you haven’t been loyal to any one service provider.  We have many people that are loyal to us as we truly care and respond to their needs.  Our company also has an immediate policy to correct any mistakes that we make.  In this case – we simply didn’t make any.  At this point, you may email our owner directly (there is a portal right on our website called “Tell It To Bob” and he would be happy to answer any question.

The services performed by Premier Subaru were completed pursuant to a work order that you executed with all charges completely set forth and identified.  We can provide any organization that inquires with full supporting documentation in this regard.

I figure I was over charged by @$120 dollars. I paid with a credit card. Rip off reports has some steps to get the company to pay up. I am going to follow some of those steps.

You have taught me that you and your employees can not be trusted to tell the truth. Our family will be purchasing a new Subaru To replace another vehicle we own. I will give you three guesses where we will not be purchasing it from. The first two guesses do not count.

We believe that this report is very unfair.  It should be made clear that the Premier invoice quoted by the customer included tire mounting and balancing, disposal, an all-wheel alignment, cabin air filter, as well as state sales tax.  The customer is not comparing apples to apples, since, the $538 tire price quoted in his post was merely the cost of the tires (F.O.B. Windsor Warehouse) by Tire Rack.

Premier Subaru is a long time preferred TireRack installer and BBB A+ Rated/AAA approved facility.  Tires purchased by Tire Rack just include the tires – and, no additional services for mounting/balancing or the all-wheel alignment.  We provided the customer with the reduced pricing for installation, as posted on the TireRack website, along with an additional AAA discount.  Based on every day low price philosophy, this met the prices for the tires as the customer was quoted by Tire Rack.  The customer’s final invoice reflected additional – customer approved services, as well as sales tax.  This work was all authorized by the customer.  The customer is unfair in stating that labor should not have been charged for the mounting/balance and the all-wheel alignment.  If the customer had, in fact, driven to Windsor, CT to pick up the tires from Tire Rack, the cost of installing those tires, as well as any alignment and/or disposal charges would be assessed.  This is one of the reasons why Tire Rack has vetted companies, such as ours, to complete the service work.

The customer received more than $199 of regularly priced services for just over $137.   The final bill quoted by the customer in his report is inclusive of sales tax and all fees.  The customer benefited by working with us – more then by purchasing directly by Tire Rack – since the end result was a four wheel alignment for a mere $50. 

The customer made a good decision purchasing from Premier Subaru as, not only did our installed tire package price include an all-wheel alignment, but, it also includes our 30 Day Low Price Match Guarantee for additional price protection. 

We remain willing to review these charges – line by line – with the customer to ensure his satisfaction.