- Report: #231988
Complaint Review: PremiereTrade - Altamonte Springs Florida
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PremiereTrade
220 E Central Parkway Suite 1020 Altamonte Springs, 32701 Florida, U.S.A.
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PremiereTrade Lied, asked us if we knew how to read, called us crybabies Ripoff Altamonte Springs Florida
We bought the software in August 2006. We had no idea there was a $99.95 monthly fee attached to the $3 grand when we purchased the software.
On our credit card statement in December there were 3 $99.95 charges. We called the company and asked what this was for, they explained it was a monthly data fee.
Well no one in the meeting ever, ever said there was an additional monthly fee. When we asked to return the software or look up our record and see we did not use it for the past 4 months and asked for refunds on the monthly fee, they called us cry babies, and didn't we know how to read.
They were very rude and treated us like we were idiots. If I treated customers like this I would be out of business and I think they should be out of business.
Cathy
Grand Rapids, Michigan
U.S.A.
On our credit card statement in December there were 3 $99.95 charges. We called the company and asked what this was for, they explained it was a monthly data fee.
Well no one in the meeting ever, ever said there was an additional monthly fee. When we asked to return the software or look up our record and see we did not use it for the past 4 months and asked for refunds on the monthly fee, they called us cry babies, and didn't we know how to read.
They were very rude and treated us like we were idiots. If I treated customers like this I would be out of business and I think they should be out of business.
Cathy
Grand Rapids, Michigan
U.S.A.
1 Updates & Rebuttals
Michael
Altamonte Springs,Florida,
U.S.A.
For the record
#2UPDATE Employee
Tue, August 14, 2007
In our presentations there is a slide that explains the cost of data to run the software, it is also in the contract that you signed. We have to pay for the data that streams into each customer's computer, so we in turn charge a fee for the data that we provide to you. There would be no benefit for us to hide the fact that there is a charge for data since everyone will have to pay it, and we want customers for the long run and not for a couple of weeks. I'm sure that if you were to read your contract you will see it, and if you think about the presentation you will remember the slide where it was explained. It is never our policy to be rude to anyone, but since I did not hear the conversation that you had I don't know what transpired, nor do I know what either party said but if that really happened then you have my apology. As far as a refund for the time you did not use it please understand that this is a subscription service, and just like your cable bill you have to pay based on being a subscriber not based on whether or not you watch TV. We want everyone to be aware of everything involved, but other than the fact that we put it in the presentation that you saw and on the contract that you signed I don't know what more we could do to make sure you knew all the facts. In addition you had a return period during which I would hope that you read over your contract and called with any questions that you might have had because that would have helped to avoid this misunderstanding. Take good care.
