Michael
Altamonte Springs,#2UPDATE Employee
Fri, March 30, 2007
We at PremiereTrade are committed to only the highest level of ethical behavior, and would never do anything that did not meet the high standards of James Dicks. Any customer who is entitled to a refund will certainly receive their refund in a timely a manner. I can confirm that this customer did in fact receive a full refund just a few days after speaking with us for the full purchase price. In addition, we are not in any way affiliated with Wizetrade so the wrong number must have been dialed. We at PremiereTrade are committed to providing the highest level of training and education for the FOREX market, and we are proud of the success that our customers achieve through our company training and our software.
Tom
Suwanee,#3Author of original report
Thu, February 15, 2007
This is an update to my 2/12/2007 Rip-Off Report Based on Better Business Bureau files, this company has an unsatisfactory record with the Bureau due to unresolved complaints. With an attitude demonstrated by people that I have spoken to in their Customer Servic department, the BBB finding is very accurate. Today I called the PremiereTrade at 1-800-677-5953. The operator answered WizeTrade. Guess they are in cahoots. Tried to contact Complaint Contact, Mr. Mike Krajewski (Director Business Development). To quote Mr. Krajewski in an update to another Rip-Off Report complaint, quote, "Any customer entitled to a refund will receive their refund in a timely manner." Mr. Krajewski was away from his desk each time I called. I left messages. Later I received a call from a Mr. Terrance Macheny. Evidently Mike Krajewski will not talk to the people that have waited a very long time for their refund. Mr. Macheny repeated the same old song, delay, delay, delay, 3-4 weeks, 3-4 weeks, 3-4 weeks. This might not have been a direct quote but it is as near as I can remember. Mr. Macheny said, "We are giving refunds in the order that they were received. You should have your money (refund) in 3 to 4 weeks. We have a large backlog of request for refunds. I can't give you any more information than that." I have heard these same excuses since November, 2007. If they have such a large backlog of refunds, this shows that the people that bought the software do not have much faith in it and want their money back. I requested that they cut a check and send it to me by overnight delivery. Mr. Macheny said, "that wasn't going to happen." Four months plus at least another month is hardly in a timely manner. Mr. Macheny offered to give me the software for free, 6 months of free data feed, teach me to trade. AND give me a refund. I refused. have no faith in their software, data feed or their company.