- Report: #452915
Complaint Review: Premium Acai Berry Risk Free 0841092 B.C. Ltd. - Vancouver, British Columbia Internet
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Premium Acai Berry Risk Free 0841092 B.C. Ltd.
Suite 700 - 595 Burrard Street Vancouver, British Columbia, V7X 1S8 Internet, Canada
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Premium Acai Berry Risk Free, 0841092 B.C., Ltd. Definitely NOT Risk Free. On their site they state that they are giving a risk free trial bottle of the product. Vancouver, British Columbia Internet
They state they are giving out a limited amount of Acai Berry capsules for free. All you have to do is pay the shipping and handling. You have 15 days to cancel the subscription or they will begin sending a bottle every month.
The 15 days starts from the time you place the order for the "free" bottle. It takes about 7 days to receive the order. I was charged $3.95 for the shipping and I was also charged other charges for exchange fees that were not mentioned on the website.
I ordered the risk free trial on 4/15. I received the package 4/21.
I did not cancel the order in time and was charged $88 4/30 on the 15th day. I canceled the subscription 5/6/09. I called today 5/18 to notify them that I never received a second bottle and was informed that the $88 charge was for the trial bottle. The trial bottle was only free IF you cancelled the subscription within the 15 day period which was NOT made clear.
The use these words to note the Free Trial:
IMPORTANT: You are receiving Premium Acai Berry on a FREE TRIAL basis. Your satisfaction is completely guaranteed. You will have 15 days to evaluate our product from the time of your order. All orders are shipped within 1 business day of receipt of purchase. A tracking number will be provided to you when your order is shipped. You will only be billed $ for shipping and handling charges for your order prior to shipment. If you are satisfied and wish to keep our products, your credit card will be charged $78.36 for your first month's supply, that's less than $40 per product! 30 days from the time of your initial purchase, unless cancelled or returned, you will be charged $78.36 + $ for a monthly refill plan. You can call or e-mail us at any time to stop this cycle. You can return any un-opened product within 30 days of purchase for a full product refund. For more information please see our Refund and Exchange Policy.
They also make no note the the $78.36 charge is not USD.
You can call or e-mail any time but they don't give you a number or e-mail with the order when it is shipped. They didn't send any kind of receipt or order form. Only the bottle and a card with info about Acai berry.
Their ad is purposely deceptive and the capsules did not help me lose weight or have more energy.
Dana
Houston, Texas
U.S.A.
The 15 days starts from the time you place the order for the "free" bottle. It takes about 7 days to receive the order. I was charged $3.95 for the shipping and I was also charged other charges for exchange fees that were not mentioned on the website.
I ordered the risk free trial on 4/15. I received the package 4/21.
I did not cancel the order in time and was charged $88 4/30 on the 15th day. I canceled the subscription 5/6/09. I called today 5/18 to notify them that I never received a second bottle and was informed that the $88 charge was for the trial bottle. The trial bottle was only free IF you cancelled the subscription within the 15 day period which was NOT made clear.
The use these words to note the Free Trial:
IMPORTANT: You are receiving Premium Acai Berry on a FREE TRIAL basis. Your satisfaction is completely guaranteed. You will have 15 days to evaluate our product from the time of your order. All orders are shipped within 1 business day of receipt of purchase. A tracking number will be provided to you when your order is shipped. You will only be billed $ for shipping and handling charges for your order prior to shipment. If you are satisfied and wish to keep our products, your credit card will be charged $78.36 for your first month's supply, that's less than $40 per product! 30 days from the time of your initial purchase, unless cancelled or returned, you will be charged $78.36 + $ for a monthly refill plan. You can call or e-mail us at any time to stop this cycle. You can return any un-opened product within 30 days of purchase for a full product refund. For more information please see our Refund and Exchange Policy.
They also make no note the the $78.36 charge is not USD.
You can call or e-mail any time but they don't give you a number or e-mail with the order when it is shipped. They didn't send any kind of receipt or order form. Only the bottle and a card with info about Acai berry.
Their ad is purposely deceptive and the capsules did not help me lose weight or have more energy.
Dana
Houston, Texas
U.S.A.
