- Report: #1437104
Complaint Review: Premium Seats USA - Hollywood Florida
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Premium Seats USA
2450 Hollywood Blvd Ste 502 Hollywood, 33020 Florida, United States
Phone:
(954) 342-2895
Web:
www.premiumseatsusa,com
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Premium Seats USA Unable to secure tickets, failed to notify me Hollywood Florida
I placed an order on March 28, 2018 for a pair of U2 tickets in Chicago. I did have to contact my credit card to make sure that the transaction went through (fraud alert - expensive tickets), but after a few minutes (7 to be exact), I confirmed my order through the Premium Seats web site and received a receipt email from Premium Seats USA.
Their email stated that I would receive another email that would give me instructions for accessing my e-tickets. There was also a link provided where I can check the status of my order. I checked the link daily to see about the ticket status, but every time, the status provided was that they were working on the order. No big deal, right? Well, on April 2nd, I checked the status, and read an apology: "Sorry, we couldn't process your order". What?!
I called Premium Seats directly to inquire about my order, and was informed that they were unable to secure the tickets from the seller, and therefore could not complete the order. They claimed that their system stated that the customer (me) was notified about the cancellation of the order on March 30th (I neither received any email or voice mail from them about this), They offered to find me a replacement pair, but only quoted me pairs of seats at almost double what my initial pair was purchased at (can you say 'bait and switch'?).
When I inquired about their 200% customer satisfaction guarantee, the gentleman I spoke with stated that the guarantee only kicks in once the tickets are secured, and since they never "secured" the tickets, there was no guarantee.
Nevermind that I would not have found out about the order falling through without calling THEM to ask about it. I purchase tickets to several events a year, and now know that I should never buy tickets through Premium Seats USA again. I would advise others to also avoid Premium Seats USA, unless you want to experience a similar letdown and irresponsible attitude.
1 Updates & Rebuttals
Tim
Lombard,Illinois,
United States
More info
#2Author of original report
Wed, April 04, 2018
Correction: the date that I learned Premium Seats failed to "secure" my tickets was April 3rd, not April 2nd.
Also, I went through my spam folder last night to verify that I did not receive correspondence from them regarding the canceled order, but what I found was very interesting!
Apparently, they tried to contact the seller ONE DAY after I made the purchase (March 29th), but sent the email to me by mistake. In the email, they said that they had the tickets sold, and wanted to verify that they were still available.
Thetrefore, Premium USA's claims to me about being delayed by credit card issues (7 whole minutes) doesn't hold any water, as they waited a full day before contacting the seller and learning the tickets were no longer available.
Premium Seats USA was therefore at fault for not "securing" the tickets in a timely fashion, and irresponsible in not replacing saidn tickets with equivalent value (on THEIR dime) or not refunding me 200% of my purchase price (per their customer satisfaction policy).
