- Report: #1417495
Complaint Review: Premium Techies Support - Lompoc California
Reported By:
Patrick -
Lompoc, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Premium Techies Support
Lompoc, California, United States
Web:
http://premiumtechiesupport.com/
Categories:
Business Rating:
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Premium Techies Support reimage ware I downloaded a copy of reimage software recommended by my email server, AOL. After phoning the number on this reimage software was redirected to premium tech support, they downloaded their software, didn't work as described. Lompoc California
I downloaded a program called reimage software that was recommed by my email server, AOL. This software was supposed to clean up my computer files. It would not work as it was supposed to. So, I phoned the number on the reimage software. At that point I was connected to some one in India who got control of my computer, downloaded PC Shield. I kept asking how much this would cost, to no avail. After Preium Tech Support had finished they had charged my VISA $299 that says recurring on the receipt. I told the man on the phone I did not authorize this charge. Especially since it said recurring on the reciept for $299. The man on the phone said it would not be a recurring charge. However, it still says this on my receipt. I am challanging this charge with the VISA company. In addition, the PC Shield did not work to protect my computer.
In the phone call, premium tech support transferred my call to a place in Canada This company repaired my computer and installed McAfee Virius Complete. They charged me $149.99. for the software and service. The company in Canada said the charge of $299.00 would be credited to my VISA. My VISA account has not been credited with the $299.00 charge. The company in Canada said that PC Shield does not work. This is why they downloaded McAfee to my computer.
Premiumtechie support is a rip off. They do not completly clean up the computer, and their software PC Shield does not work. They are high pressure sales people on the phone.
