- Report: #450623
Complaint Review: Priceline And Priceline.com - Norwalk Connecticut
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Priceline And Priceline.com
800 Connecticut Ave. Norwalk, 06854 Connecticut, U.S.A.
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Priceline And Priceline.com Bait & Switch on Airline Tickets, Refusal to correct ripoff Norwalk Connecticut
On 5-7-09 I attempted to purchase 2 first class tickets thru priceline.com and I bid what was a reasonable price for first class tickets, I had to enter in the credit card info that they would charge for the tickets, the bid was accepted, I had to initial that I was going to pay for the tickets, etc. All this without their showing me what I was saying I would pay for. Then the screen pops up with 2 coach class tickets! I immediately tried to get Priceline to delete or void the transaction and they refused. I talked to a supervisor, she refused. I emailed the VP of customer relations and she referred the problem to another customer service rep. and she also refused. This transaction was a "bait & switch" scheme.
I talked to the airline and they told me they couldn't help because Priceline purchases a "bulk" set of tickets and that Priceline still held the tickets, technically, so they couldn't change, cancel, etc. the tickets. I tried Priceline again and they said it didn't matter, I had basically promised to pay and they refused to cancel. I am talking to my credit card company right now to get the payment stopped because I am being charged for something I did not ask for and also I don't have the item, it was not used, etc. There has to be something that the FTC and other agencies could do about these things. I saw there are lots of other complaints against Priceline on this website. They truly use bait & switch tactics on the consumer. I think I should have been able to see what I was supposedly accepting before I agreed to pay. Stupid move on my part but I was trusting them to be a reputable company, they are large and they advertise all over the place. I even plan to complain to William Shatner. His voice is even on their hold message!
I will also report them to the FTC, their state's attorney general, their state's BBB, to news media, and everywhere else I can think of to stop this and I want my money back, I want the tickets cancelled, and I will never use their services again!
Cedria k
Buckeye, Arizona
U.S.A.
I talked to the airline and they told me they couldn't help because Priceline purchases a "bulk" set of tickets and that Priceline still held the tickets, technically, so they couldn't change, cancel, etc. the tickets. I tried Priceline again and they said it didn't matter, I had basically promised to pay and they refused to cancel. I am talking to my credit card company right now to get the payment stopped because I am being charged for something I did not ask for and also I don't have the item, it was not used, etc. There has to be something that the FTC and other agencies could do about these things. I saw there are lots of other complaints against Priceline on this website. They truly use bait & switch tactics on the consumer. I think I should have been able to see what I was supposedly accepting before I agreed to pay. Stupid move on my part but I was trusting them to be a reputable company, they are large and they advertise all over the place. I even plan to complain to William Shatner. His voice is even on their hold message!
I will also report them to the FTC, their state's attorney general, their state's BBB, to news media, and everywhere else I can think of to stop this and I want my money back, I want the tickets cancelled, and I will never use their services again!
Cedria k
Buckeye, Arizona
U.S.A.
1 Updates & Rebuttals
Jlynn
Somewhere,Alabama,
U.S.A.
Inability to take personal responsibility for your actions!
#2Consumer Suggestion
Tue, May 12, 2009
I am so sick of people who can't admit that they made a mistake....and then want to contact the BBB, FTC, Attorney General, and the media! Those agencies have enough to do. They don't have time to deal with your foolishness. How many times does Priceline need to tell you that you are bidding on COACH tickets. When I when through the process, I found two, very obvious, notifications that the tickets were for COACH seating. (RIGHT ABOVE THE BOX WHERE YOU ENTERED YOUR PRICE) Please note that Name Your Own Price flights are economy (coach) class only. (NEXT PAGE) Important Information Your airline tickets are non-refundable, non-transferable and non-changeable. Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss. If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided. Remember to bring a valid government-issued photo ID with you to check-in. Initial Here: I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.
