- Report: #594657
Complaint Review: Priceline Priceline.com - Norwalk Connecticut
Reported By:
Brian -
Fort Worth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Priceline Priceline.com
800 Connecticut Avenue Norwalk, 06854 Connecticut, United States of America
Phone:
203-299-8000
Web:
http://www.priceline.com
Categories:
Business Rating:
(0)
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Priceline Priceline.com Priceline Car Rental NOT Valid! Deceptive Trade Practices Norwalk, Connecticut
There were two situations regarding my Priceline bid on April 16th that warrant reversal of their charges totaling $500.41. First is the
fact my total bid was not what Priceline ended up charging me. I agreed to a total charge of $19.00/day X 14 days for a total of
$266.00. $266.00 was the amount displayed and accepted, (by me) as the total amount to be charged. This fact was confirmed during a 3 person call between myself, my Bank representative and "Charles" a customer rep from Priceline shortly after the error occured. Prior to calling my bank I attempted to resolve the matter with Priceline's customer representatives, but after speaking with two of them I called my bank in an attempt to halt the overcharges. The bank offered to help resolve the "dispute" and placed
a 3 way call to Priceline. We eventually ended up with a person named "Charles" who was able to reproduce the error, the total being displayed as $266.00, then after accepting adding $231.41 as 'Taxes and Fees increasing the total to $500.41. In spite of this after 45 minutes he was unable to refund my account.
The second Priceline error was related to taking possession of any car from Alamo rental at DFW airport. I selected the option box on
Priceline's webpage for "Debit Card Only" and was refused the rental because Alamo only accepts credit cards!
1 Updates & Rebuttals
BrianR
Texas,United States of America
Response to Customer Service From Priceline
#2Author of original report
Mon, May 03, 2010
Through my bank a request for refund was made. It's been two weeks and I have not heard anything back from Priceline yet. The bank representative explained they, (priceline) have 45 days to rebut or they default, we'll see.
I did get an email from pricelines customer service dept today and inserted the text from my previous comments with a request for a refund and a status update on my request today May 3rd 2010.
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