- Report: #1164458
Complaint Review: Priceline.com - Internet
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Author Not Confirmed
Why?
Priceline.com
Internet, USA
Phone:
877-477-5807
Web:
priceline.com
Categories:
Business Rating:
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Priceline.com PRICELINE BUYER BEWARE NATIONWIDE Internet
Been an enthiastic Priceline customer since the beginning 1998. Love the bid for a room concept. Win/Win. The hotels get to fill their empty rooms and you get a great price. Decided to go to Palm Springs last weekend so I bid for a room. To get the price I wanted I had to stay 30 minutes from Palm Springs. But once you've had your bid accepted you cannot cancel. They have already charged your card. I wasn't thrilled but knew the rules so I figured I was ok even though I would easily spend as much in gas going back and forth as I saved on the room. Then I arrived at the hotel and was informed they had a mandatory "resort" fee of $28 per day which covered such things as wifi parking and a continental breakfast....all things I could have gotten at any Motel 6 for free. I was stuck. I couldn't cancel the reservation and get my money back. My only choice was to pay the resort fees. When added to the price of the room, it was not as good a deal as I could have gotten booking a room actually in Palm Springs, either with the hotels directly or through Exxxxxx or Txxxxxxxxxx or others.
I tried to get Priceline to realize this policy was tantamount to opening your wallet and saying "take what you like" which no intelligent person would ever do. As I expected they referred back to their disclosure that the hotel has the right to charge such fees. My fault for not reading the details. Given I had been a customer 16 years I didn't think I needed to. Fool me once, shame on you...Fool me twice...shame on me.........There won't be a second time. You decide if you're ok with allowing them to put their hands in your wallet and take what they like.....for me, THAT'S NOT HAPPENING.
