Gladiator57
San Diego,#2Author of original report
Sat, February 23, 2013
Some companies hide behind the fine print. Note that the original report was not about a general cancellation policy, but about the TRAVEL INSURANCE. There are many LEGITIMATE reasons a customer might need to cancel a trip. To label it as customer greed is not only shortsighted, but creates a lose / lose situation for all involved. Most smart businesses realize the value of flexibility in their policy and good customer service. Excellence in customer service = loyal customers = company profits.
Sarah
United States of America#3Consumer Comment
Sat, February 23, 2013
Just wondering why you would book a FINAL reservation and assume they would refund you for a non-emergency situation? This is how discounted rates work and is true for all discount travel whether be from Priceline, Hotwire, Travelocity, Orbtiz, or a discounted pre-pay rate directly from the hotel ITSELF. Out of the millions of customers out there that use discounted travel sites, there are only thousands of complaints, and it's from people that are greedy and think they should get anything they want and want something for nothing.