- Report: #437054
Complaint Review: Priceline.com - Internet
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Priceline.com
priceline.com Internet, U.S.A.
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Priceline.com Took my money with no remorse! Criminal company Internet
I went on the website to shop for room rates because I was thinking of going out of town for the weekend. They asked me to give my credit card information before they would give me room rates. I did not realize I was agreeing to buy a room without shopping first. Once I gave where I wanted to stay and how much I was willing to spend, priceline gave me a room and charged my card. I was just wanting to see what was available. I didn't realize I had commited myself to this room. I immediately called them and told them of my mistake. They said it was too late once I hit the agreed button. I called American Express to dispute this charge. American Express told me to not pay it and they would investigate. A month later I heard back from American Express who told me that priceline submitted paperwork saying that I had agreed with my initials which I did not do. So now I never used the room because I thought American Express was going to take care of it for me and since it looks like I have to pay for my mistake, priceline will not give me another room since I did not use when I had the reservation. So now I have to pay $675.00 for nothing! This was all a big mistake! A click of the button-- without realizing that I was actually buying a room! I tried to explain this mistake to priceline and American Express and both will do nothing! Priceline website is criminal!
Kristen
Newbury Park, California
U.S.A.
Kristen
Newbury Park, California
U.S.A.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
You didn't realize...
#2Consumer Comment
Tue, March 24, 2009
More like you didn't read. You must enter your initals BEFORE you even get to the page where you enter in your Credit Card Number. So you did enter your initals that said you agreed to the terms. On this page under IMPORTANT INFORMATION it states: "If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged." Then you get to the page to enter your Credit Card Number and it tells you again that your credit card will be charged. "If we accept your offer, we'll immediately charge the credit card you provide to us. Please note, you will not be provided with a list of hotel options. Please remember, once you click "Buy My Hotel Room" your request can not be changed, cancelled, or transferred and refunds are not allowed." Sorry, but they not only told you once, but twice that your card would be charged. Because you failed to read or understand does not make it a RipOff.
