- Report: #1353396
Complaint Review: Prime Theraputics - Nationwide
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Author Confirmed
Why?
Prime Theraputics
Nationwide, USA
Phone:
1.877.794.3574
Web:
https://www.myprime.com/en.html
Categories:
Business Rating:
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Prime Theraputics Prime Mail Mail order pharmacy that will scam you Eagan, Minnesota Nationwide
Do not order from this company, just got completely ripped off by them and was charged over $300 for a medication I can get for $75 (90 day supply) without being notified of the price and they don't "accept" returns on unopened shipped parcels. Customer service was ridiculous, offered zero service recovery and told me that I made the error on the website and that I should have called them to receive the final cost. They claim that nowhere on the website does it say that I might get a discout from the quoted price, but then told me that they do offer discounts on 90 day supply orders (which they forced me to get to proceed) and that I did get a $24 discount.
Quote from their website, "The retail prices displayed above represent estimated prices for your prescription drugs at a common retail pharmacy.
Prices are retail pharmacy estimates only and are based on typical contracted prices paid to pharmacies. Prices do not include federal, state, or local taxes or additional fees. The actual price you pay is determined by your benefit plan, and will be calculated at your pharmacy at the time of purchase." Since it was through their website, my "time of purchase" is after they had my credit card number and was done on the website. You have to supply a cc number and this, in fine print barried on their website, somehow authorizes them to make the charge without notification.
When I saw the charge on my card I called and it was "too late as the medication had already been shipped". By the way, this is about a pre-natal vitamin. Again, do not order from this company... they will scam you and tell you it's your fault.
