Complaint Review: Primecast - Pompano Beach Florida

Not TOO concerned with your reputation if it took 3 years to search the 'web' for bad PR!!! Then the Totally SCRIPTED response (if that is what you might call it) was a JOKE!!
PRIMECAST IS STILL A RIP OFF!!!!

Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services.  We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need!  Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.

 
So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at [email protected]
so we can help you right away with any of your concerns.  We look forward to hearing from you and appreciate any comments/suggestions you would like to share. 

Thanks!

The Primecast Team

The apartment complex that I live in (the Timber Links at Denton) recently switched to Primecast and I agree with you that their internet service is nowhere near as fast as advertised. The brochure from Primecast said that the internet speed was supposed to be 10 mgps (or 10,000 kbps) for uploads and 2 mgps for downloads. My average download speed is more like 5000 kbps and my average upload speed is about 2500 kbps. It seems to be getting slower and slower every day. In addition to being much slower than expected, Primecast's internet service is really unreliable and it cuts out all of the time. I've only had my cable and internet subscription for about a month now and I've lost my internet connection several times. Usually it comes back within a few minutes, but there have been three times where it's been out for several hours. Once, it was out for almost a whole day. I have called Primecast's customer service line repeatedly, but all they can do is tell me that their people are working on it and that someone will be out to fix the problem as soon as the next technician is available. I've had some issues with Primecast's cable service too (for example, the TV freezes on certain channels for several minutes and then you end up missing a big chunk out of whatever show you were trying to watch). The worst part is that Primecast is the only service provider that the Lynd Company (the company that manages this apartment complex) will allow the residents here to use. If we could choose our own provider, we could get much faster and much more consistent service for a better price.

...but if no one was in our Broadstar trailer (Sarasota, FL) our complaint calls went to their offices in New Jersey. Now that Primecast is in charge, I can only tell you that the phone number and billing address stayed the same, at least initially. As my husband has taken over making these calls I can't give current information.

I have BroadStar Communications and they are located here in NJ. I am happy with their service. I think these reports are for a different company -- there seem to be a number of different "Broadstars".