Complaint Review: Primetime Casting - Oceanside California

After reading the report posted by Michael in California I was shocked. I have been a Customer Service Supervisor for this company for over 18 months and have never heard of such madness. The registration agents whom explain the service to those calling in with inquiries follow a specific script. The script outlines our services, the clients responsibilities & includes all the important information the client needs, to get started with their accounts. The script also states that each client is given a 30 day money back guarantee. We give a 30 day money back guarantee because we have found that in most cases, the 30 days given is an ample amount of time for a client to become successful in participating in at least one production. Of course there are exceptions to the rule due to location and production schedules that's why we back our services with a second refund opportunity at the end of the clients annual membership. I think that anyone expecting to find themself in a production within 3 days is simply unresonable, yes it does happen however it is more uncommon than it is common. We have over 60,000 clients throughout the United States and pride ourselves on our product, our services & our staff. Without having Michael's last name or order Id # it is impossible for me to research his account, however if he should see this posting and would get in touch us as soon as possible, I personally would be more than happy to assist him with finding an acceptable resolution to his problem. FYI - All of the calls that come into our office are recorded & monitored for quality assurance. If Michael chooses to contact us to resolve his issue, I can assure him that the original phone call that took place when he registered will be sent to our compliance department and if any misrepresentation was given by one of our representatives disaplinary action will be taken immediately!! That is something that this company does NOT tolerate! Thank you, Newcastle -

After reading the report posted by Michael in California I was shocked. I have been a Customer Service Supervisor for this company for over 18 months and have never heard of such madness. The registration agents whom explain the service to those calling in with inquiries follow a specific script. The script outlines our services, the clients responsibilities & includes all the important information the client needs, to get started with their accounts. The script also states that each client is given a 30 day money back guarantee. We give a 30 day money back guarantee because we have found that in most cases, the 30 days given is an ample amount of time for a client to become successful in participating in at least one production. Of course there are exceptions to the rule due to location and production schedules that's why we back our services with a second refund opportunity at the end of the clients annual membership. I think that anyone expecting to find themself in a production within 3 days is simply unresonable, yes it does happen however it is more uncommon than it is common. We have over 60,000 clients throughout the United States and pride ourselves on our product, our services & our staff. Without having Michael's last name or order Id # it is impossible for me to research his account, however if he should see this posting and would get in touch us as soon as possible, I personally would be more than happy to assist him with finding an acceptable resolution to his problem. FYI - All of the calls that come into our office are recorded & monitored for quality assurance. If Michael chooses to contact us to resolve his issue, I can assure him that the original phone call that took place when he registered will be sent to our compliance department and if any misrepresentation was given by one of our representatives disaplinary action will be taken immediately!! That is something that this company does NOT tolerate! Thank you, Newcastle -