- Report: #39755
Complaint Review: PrimeTV - Direct TV - Internet Nationwide
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PrimeTV - Direct TV
USA Internet, Nationwide, U.S.A.
Phone:
800-395-5899
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PrimeTV Direct TV ripoff Nationwide *UPDATE ..got my refund!
I do not know PrimeTV location to start off with. Direct TV gave me their 800 phone number to contact them in reference to why we haven't received our refund.
We ordered Direct TV and they informed us PrimeTV would be installing our satellite dish. The location for the installer of the dish was from the Chicago area, but I do not know where.
Direct TV and also PrimeTV when they installed our satellite dish stated that we would receive a refund of $142.00. The Prime Start installer stated that we had to show proof of paying 2 months of Direct TV and then sending a yellow copy of the bill with a copy of the bill showing we had paid the 2 months.
We followed all the instructions from PrimeStar in reference to the refund. We were told we would receive the refund within 6 to 8 weeks.
The time passed, no refund. Finally I called Direct TV who gave me PrimeStar's address has they said they handled the "so-called refund" 1-800-395-5899. I called the number but unfortunately at that time I didn't realize I was being scammed and ripped off so I didn't write it down.
Finally on December 19, 2002 when I did start writing down the calls and who I talked to, a person by the name of Matt claimed that our check had been mailed. He also stated that our check was way over due and that we should be receiving it. Well, that was as far as that conversation went, no check again.
On December 19, 2002 I again called PrimeStar and talked to a so called (I don't really know if they are supervisors or posing as one) supervisor by the name of anya who also said the check had been mailed.
Again, no check.
On December 26, 2002, I again called PrimeStar in regards to our check. Pam, supervisor??? informed me that there was no check # on their computer and she make a very definitive claim that our account would be immediately taken to the accounting department and we would be receiving our check within 2 weeks.
December 26, 2002, I again called PrimeStar, I was getting a little irritated to say the least as they had been promising us a refund since last October. Dana answered the phone, she informed me that checks were only written on Friday and then they appeared on their computer on Monday.
I insisted, totally insisted upon talking to the CEO. They informed me that I could not speak to her by telephone, I had to write her a letter. I said why, so she could throw it in the garbage. I said connect me to her secretary, I know every CEO has a secretary. They informed me there wasn't one, and that the CEO only accepted letters. I said I want to speak to the next highest person next to the CEO.
I was not going to give up this time on the telephone. I was informed by Dana that the Manager was the next highest one up, unavailable and I would have to leave a message on the voice box. I questioned as to if my voice message would end up where my refund check was-nowhere.
I again was transferred to a supervisor and it was Pam again. I told Pam I was very unhappy, what I thought of the company, the lousy work the installer did, that it cost us more money to have the dish installed correctly, that we were promised a refund, and I wanted my refund and I wanted it now. They had put me off long enough and I wasn't going to take it any longer. Actually Pam did not sound worried about my mentioning the fact I was going to talk to a lawyer, she sounded like a pro at lying to people in my honest opinion.
She again told me that she would immediately take my account to the accounting department and when she finds out why I haven't received my check she would call me after checking with the accounting department. I questioned her as to the fact that if accounting was only writing out checks on Friday, what in the world were they doing the rest of the week.
I then informed Pam I had had it, I was going to report her to the consumer complaint department. I also informed her that I had read in the paper, which I had, that the some of the biggest frauds are the satellite companies, and I intended to file a report about them. I must say she did not sound worried at all.
As far as Direct TV, we aren't having problems with out service. It is PrimeStar we are having problems with. All we get out of them is promises that we will receive the check within two weeks and as of yet we have not.
My question is, why has not the government stepped in on these people, they are ripping everyone off by telling them they are refunding them for the dish and than not sending them a refund.
This is a scam. I also had been told by another supervisor who I did not write down her name (which I am sure they are not going by their real names)months ago that she would personally call me when the check was mailed. I am still sitting here, and the telephone has not rung from Prime Star.
Is there nothing they can do about this crooked company. They advertise you get a refund. Well, where is it?????
This company need serious investigation. They are taking a lot of people for money. Sometime must be done immediatetely about these crooks.
I apologize I can't give you their address. I do not know it, only their phone number from Direct T.V.
I plan on calling them tomorrow, the next day and all the following days. I am not going to let up on calling them until we get the money they promised to refund us on our dish.
I also called my granddaughter and asked her if her grandparents she lived with had satellite. She said yes. I questioned her as to the fact about Prime Star if they installed her dish. She said yes. I said did they get a refund yet, and she told me her grandmother told her that their year wasn't up yet. A year, no one ever said anything to me about a year, which shows they are telling people all kinds of stories.
Thank you.
Jaci Chappell
Freeport, Illinois
U.S.A.
Click here to read other Rip Off Reports on Prime TV
Click here to read other Rip Off Reports on DirectTV
We ordered Direct TV and they informed us PrimeTV would be installing our satellite dish. The location for the installer of the dish was from the Chicago area, but I do not know where.
Direct TV and also PrimeTV when they installed our satellite dish stated that we would receive a refund of $142.00. The Prime Start installer stated that we had to show proof of paying 2 months of Direct TV and then sending a yellow copy of the bill with a copy of the bill showing we had paid the 2 months.
We followed all the instructions from PrimeStar in reference to the refund. We were told we would receive the refund within 6 to 8 weeks.
The time passed, no refund. Finally I called Direct TV who gave me PrimeStar's address has they said they handled the "so-called refund" 1-800-395-5899. I called the number but unfortunately at that time I didn't realize I was being scammed and ripped off so I didn't write it down.
Finally on December 19, 2002 when I did start writing down the calls and who I talked to, a person by the name of Matt claimed that our check had been mailed. He also stated that our check was way over due and that we should be receiving it. Well, that was as far as that conversation went, no check again.
On December 19, 2002 I again called PrimeStar and talked to a so called (I don't really know if they are supervisors or posing as one) supervisor by the name of anya who also said the check had been mailed.
Again, no check.
On December 26, 2002, I again called PrimeStar in regards to our check. Pam, supervisor??? informed me that there was no check # on their computer and she make a very definitive claim that our account would be immediately taken to the accounting department and we would be receiving our check within 2 weeks.
December 26, 2002, I again called PrimeStar, I was getting a little irritated to say the least as they had been promising us a refund since last October. Dana answered the phone, she informed me that checks were only written on Friday and then they appeared on their computer on Monday.
I insisted, totally insisted upon talking to the CEO. They informed me that I could not speak to her by telephone, I had to write her a letter. I said why, so she could throw it in the garbage. I said connect me to her secretary, I know every CEO has a secretary. They informed me there wasn't one, and that the CEO only accepted letters. I said I want to speak to the next highest person next to the CEO.
I was not going to give up this time on the telephone. I was informed by Dana that the Manager was the next highest one up, unavailable and I would have to leave a message on the voice box. I questioned as to if my voice message would end up where my refund check was-nowhere.
I again was transferred to a supervisor and it was Pam again. I told Pam I was very unhappy, what I thought of the company, the lousy work the installer did, that it cost us more money to have the dish installed correctly, that we were promised a refund, and I wanted my refund and I wanted it now. They had put me off long enough and I wasn't going to take it any longer. Actually Pam did not sound worried about my mentioning the fact I was going to talk to a lawyer, she sounded like a pro at lying to people in my honest opinion.
She again told me that she would immediately take my account to the accounting department and when she finds out why I haven't received my check she would call me after checking with the accounting department. I questioned her as to the fact that if accounting was only writing out checks on Friday, what in the world were they doing the rest of the week.
I then informed Pam I had had it, I was going to report her to the consumer complaint department. I also informed her that I had read in the paper, which I had, that the some of the biggest frauds are the satellite companies, and I intended to file a report about them. I must say she did not sound worried at all.
As far as Direct TV, we aren't having problems with out service. It is PrimeStar we are having problems with. All we get out of them is promises that we will receive the check within two weeks and as of yet we have not.
My question is, why has not the government stepped in on these people, they are ripping everyone off by telling them they are refunding them for the dish and than not sending them a refund.
This is a scam. I also had been told by another supervisor who I did not write down her name (which I am sure they are not going by their real names)months ago that she would personally call me when the check was mailed. I am still sitting here, and the telephone has not rung from Prime Star.
Is there nothing they can do about this crooked company. They advertise you get a refund. Well, where is it?????
This company need serious investigation. They are taking a lot of people for money. Sometime must be done immediatetely about these crooks.
I apologize I can't give you their address. I do not know it, only their phone number from Direct T.V.
I plan on calling them tomorrow, the next day and all the following days. I am not going to let up on calling them until we get the money they promised to refund us on our dish.
I also called my granddaughter and asked her if her grandparents she lived with had satellite. She said yes. I questioned her as to the fact about Prime Star if they installed her dish. She said yes. I said did they get a refund yet, and she told me her grandmother told her that their year wasn't up yet. A year, no one ever said anything to me about a year, which shows they are telling people all kinds of stories.
Thank you.
Jaci Chappell
Freeport, Illinois
U.S.A.
Click here to read other Rip Off Reports on Prime TV
Click here to read other Rip Off Reports on DirectTV
6 Updates & Rebuttals
PrimeTimeTV- Actually paid me my refund
#20
Mon, January 06, 2003
I cannot believe it. We received a check from PrimeTimeTV in the mail today. After months of calling them, there it was.
I showed my grandson Jon a copy of what I had written on here.
He asked me if he could call them and see if he could help in getting the money back, so I okayed his calling them.
He got on the phone, informed them that they were on the Internet, all their names, and he read all the names off. He said if you don't believe me go look and if you don't send me my money I am going to file a consumer fraud report on you. The person he was talking to said you will get your check.
I told him that was a laugh, that is what they told me all the time. But it wasn't a laugh this time, they actually sent us our refund.
If it wasn't for finding this site, finding out how they are not sending other peoples refunds we would not have our money back. Also, he was totally very strong in his words to them. He told them point blank what he was going to do. He also informed them that all of their names were on the Internet, and then he asked the person what their real name was, were they using an alias. I think by the time he was through talking to him they decided that he meant business.
Thank you ripoff and to all the others of you who have filed reports. We didn't realize until we found this site that we were not the only ones getting ripped off.
Jon was very firm with them, he did not mince any words. I guess it takes a young one to handle things and tell it exactly the way it is going to be if they don't refund your money.
This site certainly deserves a gold star for the help they are giving people on here.
Thanks to www.ripoff.com and all the other people who have sent in reports about PrimeTimeTV. Hopefully, maybe all of you will be receiving your checks also. I sure hope so. I hope one of them found this and decided they had better get the checks moving.
He told them to get on the Internet and check it out if they didn't believe him.
I just can't thank all of you enough.
Jaci
PrimeTimeTV- Actually paid me my refund
#30
Mon, January 06, 2003
I cannot believe it. We received a check from PrimeTimeTV in the mail today. After months of calling them, there it was.
I showed my grandson Jon a copy of what I had written on here.
He asked me if he could call them and see if he could help in getting the money back, so I okayed his calling them.
He got on the phone, informed them that they were on the Internet, all their names, and he read all the names off. He said if you don't believe me go look and if you don't send me my money I am going to file a consumer fraud report on you. The person he was talking to said you will get your check.
I told him that was a laugh, that is what they told me all the time. But it wasn't a laugh this time, they actually sent us our refund.
If it wasn't for finding this site, finding out how they are not sending other peoples refunds we would not have our money back. Also, he was totally very strong in his words to them. He told them point blank what he was going to do. He also informed them that all of their names were on the Internet, and then he asked the person what their real name was, were they using an alias. I think by the time he was through talking to him they decided that he meant business.
Thank you ripoff and to all the others of you who have filed reports. We didn't realize until we found this site that we were not the only ones getting ripped off.
Jon was very firm with them, he did not mince any words. I guess it takes a young one to handle things and tell it exactly the way it is going to be if they don't refund your money.
This site certainly deserves a gold star for the help they are giving people on here.
Thanks to www.ripoff.com and all the other people who have sent in reports about PrimeTimeTV. Hopefully, maybe all of you will be receiving your checks also. I sure hope so. I hope one of them found this and decided they had better get the checks moving.
He told them to get on the Internet and check it out if they didn't believe him.
I just can't thank all of you enough.
Jaci
PrimeTimeTV- Actually paid me my refund
#40
Mon, January 06, 2003
I cannot believe it. We received a check from PrimeTimeTV in the mail today. After months of calling them, there it was.
I showed my grandson Jon a copy of what I had written on here.
He asked me if he could call them and see if he could help in getting the money back, so I okayed his calling them.
He got on the phone, informed them that they were on the Internet, all their names, and he read all the names off. He said if you don't believe me go look and if you don't send me my money I am going to file a consumer fraud report on you. The person he was talking to said you will get your check.
I told him that was a laugh, that is what they told me all the time. But it wasn't a laugh this time, they actually sent us our refund.
If it wasn't for finding this site, finding out how they are not sending other peoples refunds we would not have our money back. Also, he was totally very strong in his words to them. He told them point blank what he was going to do. He also informed them that all of their names were on the Internet, and then he asked the person what their real name was, were they using an alias. I think by the time he was through talking to him they decided that he meant business.
Thank you ripoff and to all the others of you who have filed reports. We didn't realize until we found this site that we were not the only ones getting ripped off.
Jon was very firm with them, he did not mince any words. I guess it takes a young one to handle things and tell it exactly the way it is going to be if they don't refund your money.
This site certainly deserves a gold star for the help they are giving people on here.
Thanks to www.ripoff.com and all the other people who have sent in reports about PrimeTimeTV. Hopefully, maybe all of you will be receiving your checks also. I sure hope so. I hope one of them found this and decided they had better get the checks moving.
He told them to get on the Internet and check it out if they didn't believe him.
I just can't thank all of you enough.
Jaci
PrimeTimeTV- Actually paid me my refund
#50
Mon, January 06, 2003
I cannot believe it. We received a check from PrimeTimeTV in the mail today. After months of calling them, there it was.
I showed my grandson Jon a copy of what I had written on here.
He asked me if he could call them and see if he could help in getting the money back, so I okayed his calling them.
He got on the phone, informed them that they were on the Internet, all their names, and he read all the names off. He said if you don't believe me go look and if you don't send me my money I am going to file a consumer fraud report on you. The person he was talking to said you will get your check.
I told him that was a laugh, that is what they told me all the time. But it wasn't a laugh this time, they actually sent us our refund.
If it wasn't for finding this site, finding out how they are not sending other peoples refunds we would not have our money back. Also, he was totally very strong in his words to them. He told them point blank what he was going to do. He also informed them that all of their names were on the Internet, and then he asked the person what their real name was, were they using an alias. I think by the time he was through talking to him they decided that he meant business.
Thank you ripoff and to all the others of you who have filed reports. We didn't realize until we found this site that we were not the only ones getting ripped off.
Jon was very firm with them, he did not mince any words. I guess it takes a young one to handle things and tell it exactly the way it is going to be if they don't refund your money.
This site certainly deserves a gold star for the help they are giving people on here.
Thanks to www.ripoff.com and all the other people who have sent in reports about PrimeTimeTV. Hopefully, maybe all of you will be receiving your checks also. I sure hope so. I hope one of them found this and decided they had better get the checks moving.
He told them to get on the Internet and check it out if they didn't believe him.
I just can't thank all of you enough.
Jaci
PrimeTimeTV- Actually paid me my refund
#60
Mon, January 06, 2003
I cannot believe it. We received a check from PrimeTimeTV in the mail today. After months of calling them, there it was.
I showed my grandson Jon a copy of what I had written on here.
He asked me if he could call them and see if he could help in getting the money back, so I okayed his calling them.
He got on the phone, informed them that they were on the Internet, all their names, and he read all the names off. He said if you don't believe me go look and if you don't send me my money I am going to file a consumer fraud report on you. The person he was talking to said you will get your check.
I told him that was a laugh, that is what they told me all the time. But it wasn't a laugh this time, they actually sent us our refund.
If it wasn't for finding this site, finding out how they are not sending other peoples refunds we would not have our money back. Also, he was totally very strong in his words to them. He told them point blank what he was going to do. He also informed them that all of their names were on the Internet, and then he asked the person what their real name was, were they using an alias. I think by the time he was through talking to him they decided that he meant business.
Thank you ripoff and to all the others of you who have filed reports. We didn't realize until we found this site that we were not the only ones getting ripped off.
Jon was very firm with them, he did not mince any words. I guess it takes a young one to handle things and tell it exactly the way it is going to be if they don't refund your money.
This site certainly deserves a gold star for the help they are giving people on here.
Thanks to www.ripoff.com and all the other people who have sent in reports about PrimeTimeTV. Hopefully, maybe all of you will be receiving your checks also. I sure hope so. I hope one of them found this and decided they had better get the checks moving.
He told them to get on the Internet and check it out if they didn't believe him.
I just can't thank all of you enough.
Jaci
PrimeTimeTV Actually sent me my money!!!!!!!!!!!
#70
Mon, January 06, 2003
I can't believe it, my grandson called up PrimeTimeTV and told them he was my husband. He told them they were on the Internet and he was going to file a consumer fraud report against them. He really let them have it. I gave him permission to as I felt maybe he could do some good.
Well by golly he did as today in the mail we received our money back from them in full.
Many thanks to this website. I don't think we would have gotten our refund without your help. This is great. I can't believe it. After months of going around with them, one phone call from him and boom we got our money.
Your site deserves a gold star in my books.
