Complaint Review: PrimeTV/ Direct TV - Southern Pines North Carolina

Keep calling and bugging Prime TV for your rebate check. I received my rebate check yesterday after months of calling and complaining.

Keep calling and bugging Prime TV for your rebate check. I received my rebate check yesterday after months of calling and complaining.

Keep calling and bugging Prime TV for your rebate check. I received my rebate check yesterday after months of calling and complaining.

Please explain to me why our beef is not with Direct TV. When I called last week, checking once again on my rebate check that was approved in February 2003, I called the number given to me for checking on the rebate. When I threatened to call Mr. David Hagen at home, as suggested by another consumer who supplied these numbers, I was told my rebate would be mailed in seven to ten days. Same story about 100th verse. Immediately after I hang up the phone, it rings. I check my caller ID and the display shows the number and, yes, the party that is calling me back. Guess what, it was Direct TV. I was told that the party calling was a supervisor, my check would be mailed in seven to ten days and if I called Mr. Hagen at home, I would be charged with phone harassment because he has a tracer on his line. If our beef is with Prime TV, then why was the return phone call from a supervisor at Direct TV? If they are not the same, then why does Direct TV continue to let themselves be associated with a company that will not honor the rebates?

PrimeTV is an independant retailer of DirecTV equipment. Why do customers complain of DirecTV because of PrimeTV? If Wal-Mart promised a you a "buy 1 get 1 free" Sony DVD player and didn't fulfill it, would you go to Wal-Mart or the Sony manufacturers to complain? This is obviously a question not very many can answer without DirecTV's assistance. Working for DirecTV, I take many complaints on PrimeTV and don't mind them at all, it's when our customers opt to blame DirecTV and after educating them otherwise, they continue increasing our call volume. I have other customers to assist, have PrimeTV assist those customers. The best thing I may tell these indiviuals is to purchase equipment directly from DirecTV. I have NEVER (and I strongly stand by this by this) had a complaint about any purchased equipment from DirecTV. Shop around people, don't just buy from the first commercial you see (and if you do, get your facts straight before complaining) - investigate.

I install many of Prime systems thru a national installation company. Now I know for a fact these people are trying their dangest not to give the rebate, but I can assure you that every system I install has a completed Rebate Form, signed with more than enough information on the customer's account.

DirecTv is not the problem, it is the retailers who lie and scam to get people to buy these systems. Now why in the world you people don't shop around before you purchased doesn't make sense to me. I know there are several thousand reputupal retailers who don't try and scam people, DTV is a great company , and there is no way that cable can compete with the picture quality and price. Be careful when purchasing something, heck my grandmother taught me that 30 years ago.

Thanks for letting me have an opinion in this matter.

I understand your frustration about not recieving your rebate. The rebate that you are to be recieving is from PrimeTV for the installation and the equipment.

You did not purchase your equipement from us so why would we send you the rebate.

I'm a Supervisor and I hear this all the time. You are still responsible for your bill and services. We will continue to bill you because we handle your programming not you equipment..

There is process that we follow whenever you call us about your rebate. We would not have over 11 million customers by doing the kind of business that you are accusing of us. Before you shoot blame, make sure that all your facts are straight...

Peace,
Hope you get your rebate!!!