- Report: #1425850
Complaint Review: Priority Automotive - Chesapeake Virginia
Reported By:
CJ -
Chesapeake, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Priority Automotive
1800 Greenbrier Pkwy Suite A Chesapeake, 23320 Virginia, United States
Phone:
(757) 366-5000
Web:
www.priorityauto.com
Categories:
Business Rating:
(0)
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Priority Automotive Drew Bohs Ron Lewis Dennis Ellmer Deceptive practices, Damaged property, Defective Product. Chesapeake Virginia
I recently purchased a certified used vehicle from Priority Toyota. We ask specific questions regarding what is and is not covered under the manufactures warranty and the additional purchased warranties. At that time I was ensured that everything would be covered. I discovered issues with the vehicle during the initial test drive prior to purchase. I was under the impression all of these issues would be remedied. I was asked to schedule a service appointment. I have followed all of their instructions. At this point, I have scheduled multiple service appointments, and I'm turned away. Now I'm at a point where I have undergone countless visits and scheduling service appointments with no resolution. I also spoke with the financial advisor and sales manager days after the sale for a resolution and they portrayed a much different scenario about my vehicles coverage. I have been deceived.
Priority Toyota failed to disclose any major mechanical failures or factory defects. However, this vehicle was supposedly inspected by a qualified team that obviously failed to report a major mechanical failure. It should have never been sold that in that condition or at the minimum the buy should have been made aware.
I feel I have been deceived. Any interaction and communication with anyone involved thus far have been less than professional. Poor attitude, Rude, Condescending, Snide remarks and snickering.
I made one last attempt at a resolution on Jan 26, 2018, a sales manager ask to drive the vehicle which I agreed. He literally drove it extremely reckless, accelerating my tachometer to the maximum, endangering not only himself but me and my passengers. He was speeding exceeding 75 MPH in a 55 MPH zone (which is an automatic felony) Removing both hands from the wheel at 75 mph while texting and using the phone without handsfree. My engine now operates with vibrations and strange sounds, It's louder than it did prior to his "test" drive as it may have caused some internal damage. This is absolutely ludicrous and I'm furious!
This is no way to operate a business. I refuse to continuously schedule service appointments, be refused service, and bounce back and forth with absolutely no resolution. I certainly did not sign up for this. I strongly feel the public needs to be aware of situations like such as this one. I do not recommend dealing with this business unless you're able to record and document every word they say.
