- Report: #266413
Complaint Review: Pro Movers Network - San Luis Obispo California
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Author Confirmed
Why?
Pro Movers Network
2146 Parker Street, Suite D-1 San Luis Obispo, 93401 California, U.S.A.
Phone:
888-473-3140
Web:
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Pro Movers Network Won't return phone calls, charged $600 more than quoted, threw fragile boxes, came 3 days late, appalling apathy for their mistakes ripoff San Luis Obispo California
This moving company is a joke if they think they're professionals. During an already stressful time of moving across the country to an unknown area without any friends, Pro Movers Network caused me even more exhaustion and distress.
Phone calls were not returned. I was given a 2-day spread on when the driver would arrive to pick up my belongings--late the 2nd day, I had to call to find out why the driver was not only NOT at my place, but hadn't even called to let me know where he was.
For 3 days I was on the phone with either Kyle with Pro Movers, Desmond with dispatch for A-Team Moving and Leo the driver. why was I even on the phone with dispatch??? All 3 had different stories each time I talked with them. Kept being told the driver was on his way--then a few hours later the driver would call saying he hadn't left his current location. "He'll be there tonight by 9:00," then 9:00 would roll around and the driver would call to say he was tired and not coming up! This happened NUMEROUS times.
I was told that the reason my belongings were picked up late was because the driver kept having to pick up/drop off other people's items, yet when the driver showed up, he was using a tiny U-Haul that only MY items could fit in. I was charged $600 more than quoted! The delivery men literally threw my boxes marked with 'Fragile."
My piano arrived with knicks and scratches. NO communication between Kyle, the dispatch and the driver--I ended up having to call the driver the DAY OF the delivery because no one had given him my address. They refunded $200 in attempt to make up for this--that doesn't even touch the phone calls, stress, mishandling, and apathy of Pro Movers Network during a time when I have enough to think about--moving cross country.
Linz
Chapel Hill, North Carolina
U.S.A.
Phone calls were not returned. I was given a 2-day spread on when the driver would arrive to pick up my belongings--late the 2nd day, I had to call to find out why the driver was not only NOT at my place, but hadn't even called to let me know where he was.
For 3 days I was on the phone with either Kyle with Pro Movers, Desmond with dispatch for A-Team Moving and Leo the driver. why was I even on the phone with dispatch??? All 3 had different stories each time I talked with them. Kept being told the driver was on his way--then a few hours later the driver would call saying he hadn't left his current location. "He'll be there tonight by 9:00," then 9:00 would roll around and the driver would call to say he was tired and not coming up! This happened NUMEROUS times.
I was told that the reason my belongings were picked up late was because the driver kept having to pick up/drop off other people's items, yet when the driver showed up, he was using a tiny U-Haul that only MY items could fit in. I was charged $600 more than quoted! The delivery men literally threw my boxes marked with 'Fragile."
My piano arrived with knicks and scratches. NO communication between Kyle, the dispatch and the driver--I ended up having to call the driver the DAY OF the delivery because no one had given him my address. They refunded $200 in attempt to make up for this--that doesn't even touch the phone calls, stress, mishandling, and apathy of Pro Movers Network during a time when I have enough to think about--moving cross country.
Linz
Chapel Hill, North Carolina
U.S.A.
1 Updates & Rebuttals
Sharon
Alexandria,Virginia,
U.S.A.
A Team and Pro Movers - Illegal team!
#2Consumer Suggestion
Fri, August 10, 2007
Linz, when did this move take place? If it was after April 16th of this year, both those companies are in serious trouble. Pro Movers Network hired an unlicensed mover for you (The U-Haul should have been the first clue). A Team Trucking of Decatur, GA, legal name of Desmond Campbell (the owner), lost it's license for the FIFTH TIME in April. By hiring an unlicensed mover for you, the broker, Pro Movers Network, has left themselves open for a $25,000 fine for Unauthorized Transportation. If they try to say "we only used them this one time, they're not a regular", they can get an additional $10,000 shot for not having a written agreement with Desmond before your move. Desmond is well known for running without a license, and scamming victims left and right. So if you haven't yet, file your complaint with the DOT/FMCSA at www dot protectyourmove dot gov. The fines I mentioned can be found at the right under the SAFETEA-LU section in News. The license numbers for the broker are MC#535287, and the mover is DOT#1327683, MC#494415
