Doreen
Greensboro,#2Consumer Suggestion
Tue, September 21, 2004
To get all of your money refunded you must be able to prove misrepresentation: What they told you to get you to buy vs. what you received and how it doesn't represent what you were told. Disclose all product titles, company names etc., in your reports. Please see my report at: http://ripoffreport.com/reports/ripoff109132.htm PCS merged with IDI, IDI has merged or partnered with various groups that all have UNSATISFACTORY BBB ratings: PCS, PMI, Summit Consulting / The Summit Group. News report stated that IDI purposefully chose Chief Financial and PCS because they were virtually integrated with their operation before the merger. Makes one wonder if IDI could be StoresOnline renamed????? While PMI coaching handles & manages the coaching portion, who actually made the sale? In my situation, it was "The Summit Group" that made the sale hiding behind the name "Auctions for Income Success Team", while IDI was on my credit card statement. I think many reports target the front companies, the ones that are most visible, while the deceivers stay hidden and unaccountable. I got 100% refund directly from the fullfillment company: IDI Internet Developement Inc because the sales group "The Summit Group" stonewalled, argued, & blamed, proving to me that the customer will never be right. pmicoaching.com shows they are involved in Real Estate = America's Note Network that has Unsatisfactoy BBB rating. One of their dba's is PMI, along with Dalbey Publishing, Dalby Publishing, Winning in the Cash Flow Business. PMI left Kansas City, MO with no forwarding address but stated that this company is headquarted out of American Fork UT, which happens to be the city & state of The Summit Group, well at least the division that made the sale to me. Summits 800 number from IDI is in Maryland. PMI's Lindon UT address had unsatisfactory BBB rating and states that they had a strategic alliance with StoresOnline. Their Kearney MO address is the same address as NMR, National Marketing Resources which was the coaching title given to me as my coaching provider. My coach was actually quite decent to me but had no power in providing refund, all that went back to the sales group "The Summit Group". NMR & PMI show Steve Thorne as CEO or Principal. I feel that "The Summit Group" is an umbrella name for many of the smaller companies they own or partner with. If you try to find BBB reports on the summit group, not found. But Professional Consulting Service, Professional Marketing Inc and other names all have unsatisfactory BBB reports. Couldn't find address for The Summit Group, but a search of their address turned up Summit Consulting, both show Colton Moody as CEO and has an unsatisfactory BBB rating. They keep changing business names, moving but all complaints are similar. StoresOnline, Orem UT, has judgement against them. They were required to do several things: 3 day rescind, pay back consumers, provide consumers a list of all additional & optional services prior to finalizing sale. I think COSTS should be added here. The Summit group used 3 day rescind in their telephone solicitation, without the consumer benefit of listed services and costs prior to finalizing sale. All of these companies know about this judgment and the requirements of the judgement. Yet, they continue to decieve consumers by incorporating 3 day rescind to TRAP consumers. I feel these companies should be held accountable to the FTC requirements, lengthy description of what they are required to provide consumers. They certainly didn't provide this information to me prior to finalizing the sale. Can be found at: http://www.data.bbb.org/denver2.asp which is America's Note Network, Boulder CO, BBB reliability report, toward the end under Educational Comments. Wishing everyone the best of luck in getting their refunds. While I did receive a refund I feel these companies must be held financially responsible for their bad business tactics. I've read reports from consumers that purchased E-books, these sales/coaching groups have been calling them also. BUYER BEWARE, be careful of back door phone solicitation if you've purchased any e-book or infomercial product. Stay strong ! Good luck to all.
Darren
Neenah,#3Consumer Comment
Tue, September 07, 2004
Carolyn, Sometimes the names given to laws are misleading or don't clearly state the full extent or intent of a law. The Federal Cooling Off Rule is available here: http://www.ftc.gov/bcp/conline/pubs/buying/cooling.htm There are limits and exceptions to this law. I don't know from the information given if this case falls within the limits of this law. But, if you go through the page I pasted above it should be easily answerable to you. I would love it if you can get back to us and let us know. Thanks,