Anonymous
Morrisville,#2Consumer Comment
Tue, February 10, 2009
My mother works there in the Production Department of their corporate office located in Raleigh, NC. Filing a complaint with the BBB doesn't do any good if they respond within 30 days, and responding gives them a status of "good." It's the same with the Attorney General. You can't complain in person because the address on their contracts is the mailing address to a post office box at the UPS store across the street from their physical location. Clients who find the physical location don't get far since the VP of Operations, Scott Higginbotham (point of contact for the Attorney General complaints), carries a gun for protection and keeps the police on speed dial in case clients get irate. The best approach that's worked is for clients to hire a lawyer to dispute on their behalf--that and subpoenas--otherwise you'll keep getting the run around and they'll keep your account/contract in delinquent status. You stand a better chance of having your contract cancelled and being refunded your money if a subpoena is delivered by the Sheriff's department to their physical address: 7340 Six Forks Road, Suite 200 Raleigh, NC 27615 Filing a chargeback won't help, because their Merchant department is trained to utilize every source possible to prove you're not due a refund or that your can't be cancelled without a fee. My brother is a district manager in Boston, and I can tell you it's not the trainers. They're told to sell by any means necessary and they're yelled at and cussed at if they don't sell. For future clients, I suggest a "Paid In Full" or P.I.F. because there's no monthly debit to your account. Those are my suggestions.