Complaint Review: Professional Recovery Consultants - Durham North Carolina

I have just recieved a letter in the mail about owing 109.96 with y'all. Here's some tips on becoming a better scammer.

1.) The first red flag was the paper quality. No legal document, unless it's a requested copy of a form, usually driving history, school paper work, and things of nature, will be issued on regular store brought paper. Not only it's regular printer-paper, it's the CHEAPEST dollar paper. I could read the paragraph through the envolope.

2.) There's no give-or-take information on the letter what so ever. Meaning, there's not enough probable cause for me to call YOU. The statement should be enough for me to need to call you, yet the lack of information about ME, gives me the understanding that calling you is not important.

3.) You aren't collection agency. You are fishing for personal information because you really don't have anything other than the public name and address. The whole point adding the "threat" to the letter telling me I should call, or y'all will "assume" this debt is valid, gives away that you are in seek of a phone call, so I can give you more personal information, so you can go move further in the future with scamming me. Very obvious.

4.) Proof read your writing. Capitalize sentences and add proper puncuation mark. "this office will assume this dubt is valid". Is utterly unprofessional. And any office, legal office, principals office, Office Max, anywhere will never work under a assumption. My typing and your typing shouldn't show similar errors if YOU are a professional anything. Throughout the entire letter, the sentence structure was very poor, it appears the writer speaks natively, a different language.

5.) You picked a company. This will be hard for you to skip. You can pick one to throw people off, but it will just give people the room to validate that this a scam. For me, you picked "Figi Inc". a discrete and lowkey company. Never heard of such a thing. No longer worried about the letter. You should pick more common companies, but do realize, a bigger franchise will have you in court quick with this horrible scam.

6.) Your statement. It's so unconvincing. Why validate your authenticy by saying "we ask for your last 4 digits of your SSN and birth date". That's for pharmacy pick ups and paying bills. Yes, it's reasonable to ask, but that' means nothing. That doesn't fool anyone. This is also for identifcation which you indeed state, but it has little to nothing to do with laws. It's not by law you ask someone that information, because there's no protection involved in giving it you. I don't even know why you even went there.

7.) The last paragraph you wrote in your rebuttal was just pure awful. "We do not call in the wee hours" Whoopt-doo! Aren't y'all nice? You are correct in a way by saying you do not create info on consumers". Clearly you don't. You couldn't even do that for the phony letter you wasted your time mailing. That would have made it appear at least 10% legitimate.

8.) The logo.... wtf is that? And it's black and white? C'mon man!

I was gonna suggest that you negotiate payment on it. But if its something that you have no clue where it came from-then just report them. 
I have had them contact me too. And tell me in no uncertain terms that I have received their statement. I sent her a*& to the Mail Fraud since I have had to complain. I also had to ask who was their client. 
When I contacted the original business nobody can find any paperwork. Once you start asking people to pay stuff, you gotta have proof. You're kinda acting like a bank.

I had to laugh when I read the rebuttal to my original complaint--registered almost a year ago--from Professional Debt Recovery Consultants.  The writer actually wants us to believe that people should willingly give private information to voices on the phone who are telling you that you have a bad debt, but they can't tell you any more about it until they get your personal information.  You would have better luck trying to sell me the Brooklyn Bridge.

There absolutely was a phone call from this company on my answering machine received in the wee hours of the morning.  My phone recorded the time and the number.  Perhaps the company needs to fire some of its employees who have nothing better to do than harrass people who refuse to play their game.  If that doesn't work, limit their caffeine consumption.

Finally, there never was an outstanding debt under my name--not then and not now not ever.  To suggest that I get back in touch with the company and co-operate with their damands is the part that made me laugh out loud. 

What a piece of work!!!

Margaret  Conover NC

Dear Margaret,

I apologize if you are confused as to why we are contacting you.  We are not a scam, but a legitimate debt collection agency.  Someone (a Creditor) must have turned over to us information on you for a legitimate debt that is owed.  We would be happy to discuss with you, but we must verify who we are speaking to before we are allowed to discuss the debt, otherwise we are violating federal laws created to protect you, the consumer.  It is ironic how the very things consumers complain about are the laws that are in place to protect them.  We have to verify who we are talking to by the last 4 digits of the social security and birth date, this is common practice in the industry.  We can not and will not do anything fraudulent with your information.

We do not call at wee hours of the morning, only between 8am and 7pm, the hours we are open.  800-991-5265 is a legitimate number and will reach our call center, anyone can help you at this number.  If you prefer to communicate via email, then email me at [email protected] and I will make sure you get the help you need.

I would encourage to communicate with us.  If we have the wrong person, we will notate the account.  Ignoring us, will not make debts go away, the original creditor can continue to attempt to collect the account after we return it to them.  We do not make up or create any information on consumers, we only work with the information that is provided by our Clients.

Thanks,

Geoff Miller
President

This collection agency called my cell phone looking for another person. I told them they had the wrong # . The caller also told me that the # would be removed . It never happened so when they called again and I got thier # showing on my caller ID I put a block on the # so they cannot call again.