Complaint Review: Professional Student Loan Solutions Inc. - Internet

So, I found this company online to help me gain some sort of recovery from my defaulted student loans.  I was not making enough money to even cover the minimum payments, so naturally the loans defaulted and I started getting collections calls.

I contacted Cindy Reed of Professional Student Loan Solutions and was promised lots of grandiose things like "unlimited deferments/forbearances", "satisfaction guarantee", and "all your loans would be taken care of before you even finish making payments".  So, I filled out the paperwork, but before anything could be done to my loans a payment of $99 had to be made or $199 ($99 plus one month's payment).  The total amount of their fees is $699.   

I made the payment of $199, but because I wasn't working, I asked my parents to help me and so they gave their bank account information.  Cindy gave me all the paperwork I needed to send to Direct Loans and was told by her I needed to send it 2-Day Priority Mail costing me $6.  I did as I was instructed and a few weeks later I get a letter saying my application was canceled.  I called Direct Loans and was told that I had information missing from the paperwork Cindy completed for me. 

I called Cindy and was told that she would get me a new completed application with all the correct information.  A month goes by, not a word; yet money is still being taken out as "payment" for no services other than completing an application with my name and SSN.  I figured it was odd, but I went along with it because I believed the "promises" she made.  I finally get my new paperwork and again I had to send it 2-Day Priority Mail costing me another $6.  I called Cindy frustrated at having to pay $6 every time she screwed up, so she knocked $20 off of August's payment.

All the while this crap has been happening, I'm getting hounded with collection calls.  Collection agents are even speaking harshly to my parents all the while I'm waiting for some sort of debt relief as promised.  Even on their website a certain testimonial reads, "The first week you stepped in and stood up for me to those collectors."   I'm still waiting for them to stand up for me.  I called them and they didn't even ask me for the collection agency information, so how can the stand up for me when they won't make an effort to gain the proper information?

So fast forward to a few days ago, when I get a letter in the mail from Direct Loans stating that my application was canceled again due to missing paperwork.  I filled out everything that was sent to me and one page was missing.

I called Cindy upset and frustrated trying to get a refund.  Of course, I get the run-around of "I need to get more information" and the ever popular "Let me discuss it with Mike".  What does Mike have to do with this?  On their website it clearly states, "we guarantee that we will be able to provide you with a viable solution to bring your defaulted student loan(s) out of default or you will receive a full refund." 

All they have done is keep taking money out every month for absolutely no assistance whatsoever.  When I call them on it, I get cut off before I can finish and it's like they don't even want to give up the money.  I mean if they were helping me I'd understand, but I'm worse shape financially than I was before I made the call to them. 

When I threatened to not utilize their services any longer and demanded a full refund, Cindy replied with the ever-witty rejoinder, "You cannot continue alone without us."  Oh really?  I was doing it long before I called you. 

In Conclusion: DO NOT EVEN MAKE THE CALL TO THEM!!  They will rip you off!!  They are supposedly accredited as an A+ business by the BBB, but that's really easy to do when you have no clients and you pay your membership dues every month.  I highly doubt the testimonials made on their website are real.  From what I have experienced compared to the testimonial, I'd say it's 99% bulls**t!!  The only thing real is the city and state the supposed author came from.

I am still waiting on a refund and while I wait, more money has been taken out as payment for services not rendered.