- Report: #101826
Complaint Review: Progressive Insurance - Las Vegas Internet
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Progressive Insurance
www.progressive.com Las Vegas, 89156 Internet, U.S.A.
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Progressive Insurance RIP-OFF It doesn't matter if it isn't your fault, they will rip you off if your vehicle isn't in show room quality Las Vegas Nevada
July 2nd, 2004 I was in an accident. A woman had pulled out in front of a trucker that was in front of her and I hit her. The woman readily admited that it was completely her fault, which was in the police report.
She had an 86 Oldsmobile and I had a 1994 Dodge Ram 1500 V8 magnum, customized and looking good. I had actually just finished washing and waxing it and I wasn't even 3 blocks away from my house from where the accident occured.
Anyway, Progressive Insurance, at first was very nice, giving me a rental car and what have you. It than got to the point where I was the one having to call them to check on the status of my claim and that's when the fun started. They gave me this line that they didn't use KBB or any other reputable company to calculate the value of my truck. Instead they told me that they used NADA, a company where you have to be a "member" to get any kind of quotes that match theirs. Sure, you can get a quote being a consumer but it ceretainly does not match thiers once so ever, give or take a thousand bucks off. Which leads me to belive that they have some pull or maybe they give money to the NADA to get these very low ball quotes. Than they proceded to tell me that if the damage was more than 65% of the total cost of my truck, the truck would be totaled. Come to find out after lots of arguing and tears.
I had just recently gotten out of the Navy and this truck was all I had, I was involved in a freak carnival ride accident and lost my military carrer, I was certainly not backing down without a fight. They proceded to offer me $1,800 for my truck that according to KBB and other sources was valued at a little more over $6,000. That was after the mileage and general depreciation value was calculated. Remeber the 65% rule. The body shop that it was was towed to said that it would cost form $3,500 to $4,000 to fix my truck. Mind you, 65% of $6,000 is $3,900, within the 65% rule. I argued with them that I wanted my truck fixed that I had been searching for a truck comprable to mine and have been unable to find one. They proceded to tell ym that my truck, by their calculations, was valued at $3,200. WHAT?!
They do not stop there. They than tell me that they have to take off "prior damages" to calculate how much I received. After they were done hacking, they told me I would be receiving a whole $1,800. If you have a ding or a dent, they will take ON TOP OF DEPRECIATION VALUE, the cost to fix it. Insuranc is a scam any which way you look at it. I am STILL paying my truck off. I have paid more in insurance than they have paid me for my vehicle. It doens't matter if you had custom paint, custom wheels, leather seats, and custom sound, it wasn't stock and therefor they do not care. I have thousand put into my truck and that didn't seem to matter. When the government made it a law, the insurance companies took advantage and are screwing everyone in sight. Not only did they not pay me what I as due, they made out with a $1,000 salvage fee. Take it for what it's worth, Progessive and any other car insurance company are crooks and the government give them that right!
Morgan
Las Vegas, Nevada
U.S.A.
She had an 86 Oldsmobile and I had a 1994 Dodge Ram 1500 V8 magnum, customized and looking good. I had actually just finished washing and waxing it and I wasn't even 3 blocks away from my house from where the accident occured.
Anyway, Progressive Insurance, at first was very nice, giving me a rental car and what have you. It than got to the point where I was the one having to call them to check on the status of my claim and that's when the fun started. They gave me this line that they didn't use KBB or any other reputable company to calculate the value of my truck. Instead they told me that they used NADA, a company where you have to be a "member" to get any kind of quotes that match theirs. Sure, you can get a quote being a consumer but it ceretainly does not match thiers once so ever, give or take a thousand bucks off. Which leads me to belive that they have some pull or maybe they give money to the NADA to get these very low ball quotes. Than they proceded to tell me that if the damage was more than 65% of the total cost of my truck, the truck would be totaled. Come to find out after lots of arguing and tears.
I had just recently gotten out of the Navy and this truck was all I had, I was involved in a freak carnival ride accident and lost my military carrer, I was certainly not backing down without a fight. They proceded to offer me $1,800 for my truck that according to KBB and other sources was valued at a little more over $6,000. That was after the mileage and general depreciation value was calculated. Remeber the 65% rule. The body shop that it was was towed to said that it would cost form $3,500 to $4,000 to fix my truck. Mind you, 65% of $6,000 is $3,900, within the 65% rule. I argued with them that I wanted my truck fixed that I had been searching for a truck comprable to mine and have been unable to find one. They proceded to tell ym that my truck, by their calculations, was valued at $3,200. WHAT?!
They do not stop there. They than tell me that they have to take off "prior damages" to calculate how much I received. After they were done hacking, they told me I would be receiving a whole $1,800. If you have a ding or a dent, they will take ON TOP OF DEPRECIATION VALUE, the cost to fix it. Insuranc is a scam any which way you look at it. I am STILL paying my truck off. I have paid more in insurance than they have paid me for my vehicle. It doens't matter if you had custom paint, custom wheels, leather seats, and custom sound, it wasn't stock and therefor they do not care. I have thousand put into my truck and that didn't seem to matter. When the government made it a law, the insurance companies took advantage and are screwing everyone in sight. Not only did they not pay me what I as due, they made out with a $1,000 salvage fee. Take it for what it's worth, Progessive and any other car insurance company are crooks and the government give them that right!
Morgan
Las Vegas, Nevada
U.S.A.
5 Updates & Rebuttals
Melissa
Eastman,Georgia,
U.S.A.
What the insurance company owes you
#2Consumer Suggestion
Tue, February 15, 2005
Progressive followed that guidlines to the letter. The purpose of insurance to indemnify you. What that means to to replace what you lost and that can be done by repair, replacement, or compensation. If I drive a car that is NADA vauled at $1500 would it be fair to give ne $3500 just because that is what someone is selling the same year make and model for? That does not make it the value of my car that is only his asking price. It is dishonest to get more from your insurance company than what you are owed. You may owe $6000 on a car but that does not make it worth $6000.
Fritz
Brazoria,Texas,
U.S.A.
NADA vs Kelly Blue Book
#3Consumer Comment
Sat, December 11, 2004
In response to Colleen and the the deferences between NADA and KBB, dealerships utilize the NADA retail listing as a basis of value of your vehicle for trade-in purposes. This allows the dealership to turn around and sell the same vehicle at a higher amount (asking price) in order to make a profit. Which is understandable since dealerships are in the business of trading and selling vehicles and require a profit margin in order to stay in business. In my case, I am the injured party and my motorcycle was totaled. The insurance carrier of the person that hit me wants to pay me a value well below retail, yet for me to replace that same motorcycle through a dealership, newspaper ads, or other form of media; I will have to pay several thousand dollars more than what is being offered by the insurance company. Understand that Progressive is the carrier for the person that hit me and not my policy. I didn't have the option of reading her policy before she ran over me so that I would know what was covered and what wasn't. I don't feel it's my insurance carrier's responsibility to cover my loss since I wasn't the driver at fault. I know this may sound very nastalgic, but I would like to believe that if I destroyed something belonging to someone else, I would be expected to repair it or replace it back to it's original condition before I destroyed it. Isn't that what insurance is all about? Putting things back to the way they were before the accident!
Colleen
In,Indiana,
U.S.A.
Know Your Policy understand that each claim is based on its individual merits
#4Consumer Comment
Wed, September 15, 2004
NADA vs. Kelly Blue Book: NADA is the standard in many states such as mine. NADA surveys dealers on selling prices of vehicles. KBB surveys asking prices. As you can imagine there is a large difference between selling prices & asking prices. In most cases, the insurance company owes the retail value of the vehicle. Retail value is better expressed with selling prices. NADA prices are online. However, the online quotes are usually old whereas the insurance company likely has current information. Pre-existing Damage(PED)?: NADA assumes that the vehicle is in dealer condition i.e. no rust, no dents, no missing parts. Thus, PED would be subtracted the vehicle value. 65% equals a total??: In my state the percentage is 70%. This figure is usually set by your State and is your States attempt at protecting you. The thinking is that at some point the damage to your vehicle would be so great that the economic value of the vehicle would be zero even after repairs or that the vehicle would be unsafe to drive. Custom Equipment?(CE): It is likely that your policy was rated based on the standard model of your vehicle. If you customize your vehicle you need to notify you carrier so that your vehicle can be rated to include CE. At the least Progressive is guilty of not helping you understand your policy and the statues of your State. Bottom Line: Read & understand your policy. If you are confused call your carrier for an explaination. What if questions to your carrier are not binding. So dont expect specific answers. Also, understand that each claim is based on its individual merits.
Jodie
Macon,Georgia,
U.S.A.
Customizations
#5Consumer Suggestion
Sun, August 08, 2004
Did you report these customizations? Anytime you upgrade equipment or add special rims and tires and such, it needs to be reported to your carrier. They can add it to the policy and it usually costs very little. That way, if an accident occurs, all of it will be covered.
Brad
Wylie,Texas,
U.S.A.
I have the help you need
#6Consumer Suggestion
Fri, August 06, 2004
take a look at this site Buddy. I have a claim with Progressive too. We just put on the gloves and about to take them to the mat. [DELETED] tell james, brad averitt sent you. [Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
