- Report: #231211
Complaint Review: Progressive Office Products - Covina California
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Why?
Progressive Office Products
629 First St., Suite B Covina, 91723 California, U.S.A.
Phone:
800-964-1894
Web:
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Progressive Office Products ripoff They called and falsly represented themselves as my toner supplier Covina California
"Peggy" from this company calls you and states that the toner you currently use is going up in price. To help you with this she offers to go ahead and send yousome product at the price it is currently worth. Having never ordered the product before personally, I thought that I should go ahead and order it. Peggy verifies all of your information, fax, address, etc. and then faxes you a confirmation that you sign and fax back.
Then another company calls and verifies billing information. After researching my product, it sells from the manufacturer for @ 50 / toner.....Progressive Office was selling it to me for the "bargain price" of $349 per. I also originally placed my order for 2 each and after several confusing phone calls, was shipped and billed for 4 total.....
Sara
Memphis, Tennessee
U.S.A.
Then another company calls and verifies billing information. After researching my product, it sells from the manufacturer for @ 50 / toner.....Progressive Office was selling it to me for the "bargain price" of $349 per. I also originally placed my order for 2 each and after several confusing phone calls, was shipped and billed for 4 total.....
Sara
Memphis, Tennessee
U.S.A.
1 Updates & Rebuttals
Steven
Wooster,Ohio,
U.S.A.
Hey Sara
#2Consumer Suggestion
Thu, January 18, 2007
There are hundreds upon hundreds of companies that do this. Its those same people who send your office tons of "junk faxes" for free trips and such. Watch out for these working in an office i've had much experience here. The person who calls will be very personable and you will think she either works with you or is one of your vendors. I recently had a lady named "Jane" call and just simply say, "Hey Steve, It's Jane, I just need to know what model copier WE have so I can replace the toner." Thinking because were a corporation I would not know there was no Jane there, and simply give her the info and she would fax a bill. They will use any way necessary to get a bill on your purchasing departments desk, hoping you'll miss it and just pay for it. Easiest way to handle this is to 1. if you accept the order, refuse it from the delivery service that brings it. and 2. call your credit card company to dispute the claim. Your credit card company will go to bat for you. Call the company NOW and ask for sara let her know what you think of her practices then ask for a manager is she refuses to give you one, call back and ask whoever answers for the sales manager or owner.
