- Report: #545159
Complaint Review: Protection One Alarm Services - West Palm Beach Florida
Reported By:
Consumer''s Voice -
West Palm Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Protection One Alarm Services
FL West Palm Beach, 33407 Florida, United States of America
Phone:
Web:
www.protectionone.com
Categories:
Business Rating:
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Protection One Alarm Services attempts theft from customers! West Palm Beach, Florida
Our alarm system was installed in 1993, and Protection One bought the company and its customer accounts in, perhaps 1998. We continued service after receiving the Protection One mail-out to existing customers notifying us that they would be providing service. The service continued for 11 years, until November 2009 when we sold the house and relocated. We called Protection One to cancel service as of December 1, 2009 and were told on the phone that there was not problem. A few days later, we received a card to sign and return, which we did. We have now been receiving collection calls from the company telling us that they charge a $100 cancellation fee. They also say that service is cancelled 30 days AFTER they receive the signed cancellation card. In other words, as explained by the person with whom I spoke, they bill even when they do not provide service. Their claim is that there was a contract for service, and that's where they get the right to charge the cancellation fee, and that they are not responsible to honor the original contract of the company whose customers they took over when they bought it out.
1 Updates & Rebuttals
Protection One
USAUnique Situations Sometimes Occur
#2UPDATE Employee
Wed, January 06, 2010
My name is Susan, and I am with Protection Ones Executive Customer Relations team, where our focus is on resolving unique issues that sometimes occur.
At Protection One, we do strive to provide an excellent level of customer service, and I regret learning of the experience you describe here. I would greatly appreciate the opportunity to review your account more closely with you. Could you please contact us anytime between 8:00am and 5:00pm CST Monday through Friday at (877) 835-3338 or at [email protected]? Please be sure to provide your name, contact information or account number. You also may reach us at [email protected] seven days a week.
Thank you for your time. I sincerely hope to hear from you.
