Complaint Review: Provident Financial - Jacksonville Florida

Before December of 2006, I was solicited by Provident Financial Sercies (PFS) via a phone call by Marshal Wills.  I then reserched PFS via the web and found thier website.

PFS explained that they were not a debt consolidation company and that I would be directly paying off my creditors with the monies I deposited into a separate account.  They explained that they would be negotiating with the creiditors for me to reduce my balances from 100% to close to 27%.

I received a call from Jamie Patrash, who soliced me with phone messages.  I wrote Mr. Patrash an email on 12/20/2006, in which he answered and left me his contact information.

I completed the enrollment application 12/21/2006, which included an electric funds transfer authorization form giving PFS permissin to electronically deduct monies from my chekcing account and a hardship statement.  PFS also enclosed a payment schedue with represented my montly payment to them and the fee they Charged.  They stated the sooner I could put monies in the account, the sooner they would pay off creditors.

1/5/2007:  Money Order for $350.

February, 2007, on the 10th of each month for 8 months in the amounts of $350-$351 was transferred.  9 months were paid to PFS.

I was still receving calls from creditors and created logs and forwarded them to PFS.

PFS finally gave me a script to read to creditors.

Many times phone calls and faxes to PFS from me asking them to communicate with harrassing creditors were not returned for somethtime 2 weeks.  PFS was obviously not contacting the creditors.

3 creditors put judgments against me, delivering correspondence to my home in person, where I had to sign for them.  These were filed in my County.  PFS created 2 of the 3 letters for me to forward to the attorneys and alos had me fill out a "limited Power of Representation and Request to Cease and Disist"

Sometime in August, 2007, I communicated to Ryan Parker, PFS, that I would be cashing in my funds from my previous employer (my deferred Compensatin).  A portion of these funds would be used to satify the total balance due.  I aked him to give me the total amound of the balances due to the creditors.  He was supposed to cancel one of the last $350/month payment but did not succeed, so the balance changed.  He gave me a total dollar amound of $6,649.00  We discussed how soon I would be able to get the funds to PFS and discussed a wire from my bank when the check cleared.  Ryan Parker also told me it would take up to 3 months to pay of the creditors.

Oct. 1, 2007 I wired the funds to Ryan Parker.

I waited the 3 months.  Since the holidays fell within that time frame, I gave him a bit more time.  I called sometime in mid Janaury, no return call.  I emailed and nothing.  I called several times up until February. 

I decided to start investigating and that is when I contacted the Office of Finanical Regualtion and created and sent a package to them (2/16/08).

5/2/08/: sent package to Office of Attorney General

 Still waiting......