- Report: #275939
Complaint Review: Pruitt's Auto Care - Farmers Branch Texas
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Author Confirmed
Why?
Pruitt's Auto Care
2513 Valley View Lane, Farmers Branch, 75234 Texas, U.S.A.
Phone:
972-4849911
Web:
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Tell us has your experience with this business or person been good?
Pruitt's Auto Care Double Charge on Parts & Labor - and that was "charitable" Farmers Branch Texas
I trusted this person because his mechanics daughter and mine are both battling leukemia and he knew I was already behind on my mortgage , I was dumb enough to think he might be a decent person. I was mislead and cheated of over $300 and I want to make certain this is on the record so no one else suffers the same fate . They also work with Metrocrest Auto Repair on Squire in Farmers Branch who claimed that he would have charged the same
My 1999 GMC Suburban 1500 went to Pruitts Auto care @ 2513 Valley View Lane in Farmers Branch , Texas for repair . It required replacement of the fuel pump and fuel filter- I was charged 429.04 for the fuel pump, 19.99 for the fuel filter, and 280 on the labour . I looked up the pump which actually sells for under 200 everywhere , the filter for under 10. And calls to several shops said labor costs for my car should have been for 2 hours , 2.8 maximum if my car had a skid plate and tank shield which i dont believe it does. I was charged for 3.5 hours labor .
He saw a woman so desperate she pushed the car over a block alone to save on towing , with a 99 Suburban ( not exactly a Porsche) , a kid with cancer , and four others - and he thought " EASYYY MONEY" - what do you think he would do to anyone else?
Please dont let this happen to you- May God Bless
(oh- and please dont think I dont have a great life- i do - but it sure made the financial part harder)
Evan
Euless, Texas
U.S.A.
My 1999 GMC Suburban 1500 went to Pruitts Auto care @ 2513 Valley View Lane in Farmers Branch , Texas for repair . It required replacement of the fuel pump and fuel filter- I was charged 429.04 for the fuel pump, 19.99 for the fuel filter, and 280 on the labour . I looked up the pump which actually sells for under 200 everywhere , the filter for under 10. And calls to several shops said labor costs for my car should have been for 2 hours , 2.8 maximum if my car had a skid plate and tank shield which i dont believe it does. I was charged for 3.5 hours labor .
He saw a woman so desperate she pushed the car over a block alone to save on towing , with a 99 Suburban ( not exactly a Porsche) , a kid with cancer , and four others - and he thought " EASYYY MONEY" - what do you think he would do to anyone else?
Please dont let this happen to you- May God Bless
(oh- and please dont think I dont have a great life- i do - but it sure made the financial part harder)
Evan
Euless, Texas
U.S.A.
1 Updates & Rebuttals
Pruitt''s Auto Care
Farmers Branch,Texas,
United States of America
Not How We Handle Business
#2REBUTTAL Owner of company
Sun, December 09, 2012
When we read this report at Pruitt's Auto Care, we were concerned that somehow, we had allowed something to happen, that appears to be a terrible way for us to handle our business. I have been in business for over 30 years, here in Farmers Branch. Pruitts is a long standing member of the community. In all of those years, we have never had anything close to a complaint of this level. Our committment to excellent service and fair prices continues to dominant our business practices.
The report here is a miscommunication, we feel, in what this customer understood to be parts pricing and our labor costs. When we repair someones auto, we use quality, fairly priced parts, from reputable sources. Putting cheap, potentially defective parts on our customers autos, is not acceptable for us. The parts we purchased for this repair invoice were purchased through our suppliers at the markup, they review as standard up pricing. We have no choice in what we pay to our parts suppliers. We are diligent in our efforts to get the best prices available to us. The customer's review of pricing were not obtained through our parts suppliers, so we are not clear where they were able to find a quality part so cheap. We do not make a profit on our parts, so their costs were comparable to other auto repair shops in our area, according to our research.
The labor charges quoted by this customer were for 3.5 hrs. The customer stated that without the skid plate and fuel bar, it should have taken 2.8. We were less than .6 (6 tenths of an hour)off of that time. Approximately 30 minutes. In removing a fuel pump of a Suburban, many things can happen that take 30 or 40 minutes. We can only work as fast as the vehicle will allow. If there are stubborn bolts or we are taking an extra 5 minutes to guarantee we have put everything back on correctly, 30 minutes is easily used.
We would never purposely take advantage of ANY customer, let alone a woman with children and going through the troubles this lady was experiencing. Our hope is that she will come in and let us explain her bill in a better way, so she can understand it. We also hope she will let us prove to her that we care about all of our customers and want to provide them with fair, quality auto repair. We sincerely apologize for any misunderstanding that would indicate we are trying to provide anything less than excellence at Pruitts Auto Care. We hope to make corrections in how we deliver information and how we handle less fortunate situations like this. We remain loyal to Farmers Branch and our friends and neighbors here.
We will continue to work hard to repair our reputation and our customer loyalty. We will also work with Ripoff report.com to resolve these pending issues and return our business to its previous stellar reputation.
