- Report: #1346597
Complaint Review: Psychz Networks - Los Angeles California
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Author Confirmed
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Psychz Networks
611 Wilshire Blvd #300 Los Angeles, 90017 California, USA
Phone:
(800) 933-1517
Web:
http://www.photonvps.com
Categories:
Business Rating:
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Psychz Networks PhotonVPS PhotonVPS.com Jimmy Lu Vice President of Operations BUYER BEWARE. Bait and switch methodology for hosting company. Selling service they know will not work in hopes you will upgrade. Los Angeles California
BUYER BEWARE - silmy bait and switch methodlogies used by this company. I purchased a hosting service plan. Service did not work reliably. I opened multiple trouble tickets. Finally canceled and did not get my money back
I purchased their hosting vps plan for windows 2012 on 11-1-16 prepaid for the whole year. First complaint sent on 11-16-16 Ticket ID: #234312. Thakare D. L2 support engineer. He responded saying it is working fine. Following few reboots it went back to normal. The server keeps freezing, getting stuck, and we're not able to connect. Next complaint sent 12-1-16 Ticket ID: #234312. In addition to previous issue now the hard disk is full even though nothing was installed on it from our end. Manish P. Technical Support suggested we upgrade. I did not like the slimy approach of bait and switch.
They sell you a package that they know will not work, drag you for over 30days till the money back is expired and then you're stuck with upgrade or losing the money. I will not stand for that. I do not want to upgrade, i used the machine as a remote desktop and if they cannot run windows 2012, why sell them? False advertising! And don't let them tell you that too many resources run on it. We did not run anything on that machine. We use it as a remote desktop to browse the internet. I explained my situation and asked for refund so i can go somewhere else quietly.
My case was escalated to Jimmy Lu Vice President of Operations who had the nerve to say no. They will keep my $159 which I paid for the whole year even though I stopped using it. Shame on them for bait and switch. And Shame on this manager who instead of letting this go, decided it is more important to keep the money and dish this situation publicly. This tells you what type of company they are. Check their yelp and google reviews, I'm not the first one with this issue. People considering doing business with these company should be aware of their slimy methodology, policies and horrible customer service methodology of decision making at their management level.
2 Updates & Rebuttals
Bait and switch, buyer beware!!
#2Author of original report
Tue, January 17, 2017
Throughout the entire time we had the service (40 days), we had an open trouble ticket and were led to believe the issue will be fixed. We truly believed the issue will be fixed and that is why we lapsed the 30 days.
With that said, why would a company sell you a service they know ahead of time doesn't work? Even now, if you go to their website: photonvps.com/windows.html (good as 1-17-17) they will sell you a windows server 2012 with 20gb ram even though once you sign up, they will tell you that the prerequisites for win12 is 40gb hd and less then that your server will not work properly.
Bait and switch written all over.
A company that glues itself to their unfair return policies and doesn't care about ending up in bad customer reviews is a clear red flag for misconduct that can be off any size. BUYER BEWARE!!
Ron
Walnut,California,
USA
Refund Request Came After 30 Days
#3UPDATE Employee
Tue, January 17, 2017
The client agreed to our TOS and refunds are only issued if the request is within the 30 day period. However, the refund request was done after 30 days were up. We offered to upgrade the client with a credit which the client declined and insisted on a refund.
Our policies are in place for a reason and we have to abide by these policies for all clients. We give all clients 30 days period to test the service and if they are not happy, they can request a refund before 30 days are up.
The client is welcome to use the remaining balance to continue using the service for a suitable package that meets the specific server requirements.
