- Report: #996215
Complaint Review: Pueblo Bonito Hotels and Resorts Cabo San Lucas - Internet Internet
Reported By:
Diane and John -
Highlands Ranch, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pueblo Bonito Hotels and Resorts Cabo San Lucas
Internet, Internet, United States of America
Phone:
Web:
pueblobonitoresorts.com
Categories:
Business Rating:
(0)
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Pueblo Bonito Hotels and Resorts Cabo San Lucas Time Share Deceptions , Internet
Bought 100 points on November 27th, 2012, and received an additional 100 points - contract # 134118.
1. We were told to email (ownerrentalprogram.com) to deposit our rental (one bedroom you said) for 2013. We did that, and received no response confirming the transaction. We then called the phone number, as the December 15th deadline we were warned about was rapidly approaching. This call only resulted in a recording that stated to fill out a form online for rental. This was completed, yet no response or confirmation of receipt of our form. The form asks what type of unit - and according to your sales office we purchased a one (1) bedroom, yet the choices on the form were "junior, executive, or presidential and did not include one (1) bedroom. We are not sure what exactly what we purchased. None of the paperwork tells us, but it does mention only the 100 points are available for rental. Your sales office told us that we would only have to email ownerrentalprogram.com to make our 1 bedroom available for rental for 2013. No response to our initial email releasing the points, no confirmation number for the form and no response to our second email that asked for clarification.
2. We were told we would get a password to access the Pueblo Bonito site within 20 days. We did not. After numerous calls, we were finally able to obtain said password.
3. We were told we would get a call about the title to our timeshare in Florida (Barefoot'n in the Keys) and how to procede with its' title. Never got that call. Yet we did receive a bill for $524 in transfer fees that we werent aware of. What is the status of ownership and all the ownership responsibility? Our credit card has been charged for your 10K + fees, yet Barefoot'n in the Keys has billed us the 2013 H.O.A. fees. Your sales department told us explicitly that we "were no longer owners of that timeshare as of November 27th", and would not be responsible for any further H.O.A. charges. Barefoot'n in the Keys stated that not only are we still responsible for the H.O.A. charges, but now have "late fee" assessments. This situation was out of our control. It seems that if we choose to use Pueblo Bonito in 2013, we will have paid both H.O.A. assessments for Barefoot'n in the Keys and Pueblo Bonito Sunset. So instead of this transaction relieving us of this H.O.A. burden, you have more than doubled the cost to us.
4. There was never any mention by your sales office of that additional fee of $524 to transfer Barefoot'n in the Keys title. We werent counting on that either !
5. Then theres this fine print on the contact about Mexican Federal Value Added Tax of $4.20 per point. More costs and fees we were not made aware of. All these fees added means that to use the ownership would cost us $3.68 plus $4.20 per point = $1,576.00 for 200 points TO GO ANYWHERE? Because were OWNERS ? In 2011 it cost us $169.00 for the Blanco site, but from here on out it will cost $1,576.00? We cannot DO THAT. And we were not TOLD THAT !
6. Your sales office indicated that there would be many destinations available to us at a drastically discounted rate (pages of options), for weeks at $49.00 to $399.00 per seven (7) days. After visiting the web page we find a very limited list of available destinations of which most are only studio accommodations. Your sales office told us that we should never have to use our points, but would vacation from those aforementioned pages of options.There are no destinations listed desirable to us, and there are not pages of options.
7. You told us as premier members there would be many vacation options available at huge discounts, yet we can find nothing remotely affordable. We could find better vacation packages onlinefor half of your cost. It says something about a price guarantee, but, as you know, no two packages are ever equal, and realizing that guarantee would be next to impossible. We cant even avail ourselves of vacations to the Pueblo Bonito resorts now, as the cost to us, as owners, is unaffordable.
So what have John and I actually purchased for nearly $20,000.00? We dont see how we can afford to have any vacations any more, now that were owners. We feel that we were lied to, and that you totally misrepresented your product, and we dont intend to quiet about this... In addition to monies paid in November 2012, this has cost us an additional $2,102.00. We feel cheated out of $524.00 for transfer fees, $478.00 in 2013 assessments you said we would not have to pay for, and $1,100.00 in 2013 rental fees that we cannot collect, as our attempts have been ignored. AND you never mentioned that only 100 would be eligible to begin with! Yet another item you didnt tell us about. We thought we would have 4 weeks a year at Sunset for $3.68 a point. We evidently have nothing close to that.
Please respond to us and do not ignore this communication, as our previous emails and phone calls have been ignored. We would love to hear that we are completely mistaken in out interpretations, and that we havent made a big mistake with our involvemen
t
OR due to your misrepresentations and deceptions, you will agree to cancel this contract and refund our money.
Awaiting Your Reply,
1. We were told to email (ownerrentalprogram.com) to deposit our rental (one bedroom you said) for 2013. We did that, and received no response confirming the transaction. We then called the phone number, as the December 15th deadline we were warned about was rapidly approaching. This call only resulted in a recording that stated to fill out a form online for rental. This was completed, yet no response or confirmation of receipt of our form. The form asks what type of unit - and according to your sales office we purchased a one (1) bedroom, yet the choices on the form were "junior, executive, or presidential and did not include one (1) bedroom. We are not sure what exactly what we purchased. None of the paperwork tells us, but it does mention only the 100 points are available for rental. Your sales office told us that we would only have to email ownerrentalprogram.com to make our 1 bedroom available for rental for 2013. No response to our initial email releasing the points, no confirmation number for the form and no response to our second email that asked for clarification.
2. We were told we would get a password to access the Pueblo Bonito site within 20 days. We did not. After numerous calls, we were finally able to obtain said password.
3. We were told we would get a call about the title to our timeshare in Florida (Barefoot'n in the Keys) and how to procede with its' title. Never got that call. Yet we did receive a bill for $524 in transfer fees that we werent aware of. What is the status of ownership and all the ownership responsibility? Our credit card has been charged for your 10K + fees, yet Barefoot'n in the Keys has billed us the 2013 H.O.A. fees. Your sales department told us explicitly that we "were no longer owners of that timeshare as of November 27th", and would not be responsible for any further H.O.A. charges. Barefoot'n in the Keys stated that not only are we still responsible for the H.O.A. charges, but now have "late fee" assessments. This situation was out of our control. It seems that if we choose to use Pueblo Bonito in 2013, we will have paid both H.O.A. assessments for Barefoot'n in the Keys and Pueblo Bonito Sunset. So instead of this transaction relieving us of this H.O.A. burden, you have more than doubled the cost to us.
4. There was never any mention by your sales office of that additional fee of $524 to transfer Barefoot'n in the Keys title. We werent counting on that either !
5. Then theres this fine print on the contact about Mexican Federal Value Added Tax of $4.20 per point. More costs and fees we were not made aware of. All these fees added means that to use the ownership would cost us $3.68 plus $4.20 per point = $1,576.00 for 200 points TO GO ANYWHERE? Because were OWNERS ? In 2011 it cost us $169.00 for the Blanco site, but from here on out it will cost $1,576.00? We cannot DO THAT. And we were not TOLD THAT !
6. Your sales office indicated that there would be many destinations available to us at a drastically discounted rate (pages of options), for weeks at $49.00 to $399.00 per seven (7) days. After visiting the web page we find a very limited list of available destinations of which most are only studio accommodations. Your sales office told us that we should never have to use our points, but would vacation from those aforementioned pages of options.There are no destinations listed desirable to us, and there are not pages of options.
7. You told us as premier members there would be many vacation options available at huge discounts, yet we can find nothing remotely affordable. We could find better vacation packages onlinefor half of your cost. It says something about a price guarantee, but, as you know, no two packages are ever equal, and realizing that guarantee would be next to impossible. We cant even avail ourselves of vacations to the Pueblo Bonito resorts now, as the cost to us, as owners, is unaffordable.
So what have John and I actually purchased for nearly $20,000.00? We dont see how we can afford to have any vacations any more, now that were owners. We feel that we were lied to, and that you totally misrepresented your product, and we dont intend to quiet about this... In addition to monies paid in November 2012, this has cost us an additional $2,102.00. We feel cheated out of $524.00 for transfer fees, $478.00 in 2013 assessments you said we would not have to pay for, and $1,100.00 in 2013 rental fees that we cannot collect, as our attempts have been ignored. AND you never mentioned that only 100 would be eligible to begin with! Yet another item you didnt tell us about. We thought we would have 4 weeks a year at Sunset for $3.68 a point. We evidently have nothing close to that.
Please respond to us and do not ignore this communication, as our previous emails and phone calls have been ignored. We would love to hear that we are completely mistaken in out interpretations, and that we havent made a big mistake with our involvemen
t
OR due to your misrepresentations and deceptions, you will agree to cancel this contract and refund our money.
Awaiting Your Reply,
4 Updates & Rebuttals
michel_an
Los angeles,California,
USA
You need to read this..
#2Consumer Comment
Fri, June 05, 2015
Hi there, im so sorry about your situation, i was experienced something similar like you , Pueblo Bonito its a very risky resort , i bought with them years ago and now i feel very ashamed to say that i felt on his trap , searching on the net for some help i found a very reliable blog that explain quite well the problems and possible solutions to this type of situations , so here it is
timesharescam.com/blog/190-pueblo-bonito-timeshare-common-lies
Hope this site could help you , for me was very usefull and help me a lot, so many persons expose their problems and experiences, so good luck !
margaretsims90
Alabama,Pueblo Bonito Timeshare Complaints
#3Consumer Comment
Tue, January 13, 2015
Salesperson promises to sell their old timeshare to offset the cost of the new timeshare. In the end the client is referred to a resale company that does not sell the old timeshare and the client is stuck with two timeshares and the maintenance fees for both properties. Beware timeshare scams like pueblo bonito.
ryan B
los angeles,California,
Did you get this resolved?
#4Consumer Comment
Mon, August 05, 2013
Did you get your issues with PB resolved? I just posted this over at timesharescam.com, but figured i'd post it here as well...We have been owners at Montecristo Estates at Pueblo Bonito Sunset for about 5 years. Last year we upgraded to Novaispana ownership. I am surprised at the comments here. We have had nothing but good experiences with the resort and over at Blanco/Rose. I personally think that Sunset as a whole (including Pacifica, Montecristo, Novaispana, etc) is the finest resort I have ever stayed at. We will be staying at Novaispana for the first time later this month, and couldn't be more excited. Our salesman was Mark Biddle - and he was absolutely straight with us during both transactions, and has been VERY responsive through the years. I can't speak for the other salesmen. I would say that if you don't read the contract where it says "anything not in this contract doesn't mean squat", it kind of falls on you. Granted, usually timeshare salesmen rank just above used car and copier salesmen, but I have NOT had that experience with Mark. Bottom line: buy a timeshare where you plan to visit. Any claims that you will be able to make money on it are just false. Maybe you get lucky, but for the most part you'll be fortunate to just cover costs if you rent your week. And having them sell your other time share for you? If you didn't get that on paper... BTW, i think a lot of the underbuilding is due to the economic crisis. The first golf course (a Nicklaus Signature course!) is going in now. Long term, i think i will be very happy with this decision. (in reading back over this, i know i sound like a PB plant that's just trying to make them look good, but I assure you I am not! I am an owner from Los Angeles who also owns at the Marriott Ka'anapali in Maui, and I have no connection to Pueblo Bonito other than as an owner).
VC32
Hayward,California,
pueblo bonito is a scam
#5Consumer Suggestion
Mon, April 29, 2013
Pueblo Bonito might be a great resort, but they have the worst reputation regarding timeshares, they are misleading and deceitful. I am really sorry that you were scammed by this company. Do not let them get away with it, there is a Mexican Law Firm called Mexican Timeshare Solutions that offers a free consultation to people who feel they were taken advantage of by fraudulent salespeople and deceptive sales practices. You should contact them, the consultation is for free, no fees upfront, this is their website:
http://www.timesharescam.com/
