- Report: #840317
Complaint Review: Pugster - Internet
Reported By:
lklingle -
semmes, Alabama, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Pugster
2835 Sierra Grande St. Pasadena, CA Internet, United States of America
Phone:
626 356-1881
Web:
pugster.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pugster Want to return an item? GOOD LUCK! Internet, Internet
I ordered three charms from Pugster.com. They arrived quickly, but were small and not the quality I expected. The website says 'returns are no problem'. However, when I attempted to return them I found the following:
The phone number on the invoice is not in service. ('call cannot be completed...')
The phone number on the website to call for a Return Authorization number, is a generic recording to leave a message. (I did. No return call)
I also emailed the address specified to obtain a Return Authorization number. Again, no reply.
Their 'live' operator must no longer be living, as no one is ever available 'live'.
We are not talking a large sum of money here, but I am unhappy with the merchandise and do not want it. Now the company seems to have disappeared. Although I am sure they are available to take orders. This is so aggrevating!
The phone number on the invoice is not in service. ('call cannot be completed...')
The phone number on the website to call for a Return Authorization number, is a generic recording to leave a message. (I did. No return call)
I also emailed the address specified to obtain a Return Authorization number. Again, no reply.
Their 'live' operator must no longer be living, as no one is ever available 'live'.
We are not talking a large sum of money here, but I am unhappy with the merchandise and do not want it. Now the company seems to have disappeared. Although I am sure they are available to take orders. This is so aggrevating!
