I ordered the free trial as well for 4.95, and didn't receive my bottle until like almost a week later. I was then charged the 89.95. When I called to complain the guy tried to upgrade my account to VIP after I told him I wanted it canceled. Then he told me I didn't not give it long enough to work. I then requested to cancel the account I didn't know I had, and wanted my money back when he advised me that it was a 12 day period.Hung on me when I started to complain about the price and trial time.