Do not buy pure lift. I am in the UK and signed up to a free sample - it said my card would then be billed monthly for a regular supply unless I cancelled.
BUT you can't cancel. Their UK number ring unobtainable at some times and is closed with a voice message at all other times giving their opening hours. Even when they should be open, you get the voice recording.
Also, I think Rip Off Report needs to check the link to customer services that the pure lift "employee" has included. It doesn't go to customer services at all, it's a link to a google search so it looks like someone is getting paid every time one of us clicks on that link?
I have been trying to get a refund since June but the bank say a debit card payment has to be cancelled by the supplier - the bank doesn't have authority! I've had to change my debit card to try to stop it happening but they can't promise because they can only blacklist companies that have so far tried to fraudulently debit my account - these include kit access, youthsupp, elite pack - all apparently based in Cyprus. But if the company passes my details to another of its affiliate companies, the bank will not be able to block the payment.
I am over 200 (approx $280?) out of pocket and have spent hours on the phone with the bank.
LindaCossitt
United States of America#2UPDATE Employee
Mon, December 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,