- Report: #1196089
Complaint Review: Pure Slim Garcinia and Pro Green Coffee - Internet
Reported By:
HokieMK95 -
Mooresville, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pure Slim Garcinia and Pro Green Coffee
Internet, USA
Phone:
1(877) 810-3351
Web:
http://www.pureslimgarcinia.com
Categories:
Business Rating:
(0)
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Pure Slim Garcinia and Pro Green Coffee Billed unexpectedly San Diego California
I ordered Pure Slim Garcinia and Pro Green Coffee in their trial offer that was $4.95! This sounded like an amazing offer and all of the celebrities were using this so I thought it would be worth a try.
My order went through on December 1st. In the Terms and Conditions it gives you 14 days to cancell your subscription or you can extend the trial offer due to delayed delivery. My package did not arrive on time, but rather 3 days after. Not knowing of the possible extenstion, I blindly got billed for $87.75 for BOTH Pure Slim Garcinia and Pro Green Coffee!
I was so taken back because my bank account was now below zero. Of course the customer service hours are on Pacific time but I am on the East Coast. So I had to wait to call.
1. The Pure Slim Garcinia customer service rep tried her hardest and got me a 50% refund (I was still very unhappy, but it was better than the Pro Green Coffee). They couldn't extend my trial offer which is completely ridiculous and they couldn't refund me the whole amount because I took the seal off of the pill bottle so it is considered "open" even though I hadn't taken a single pill.
2. Still furious from the previous phone call, I called the Pro Green Coffee customer service line. This lady was completely unprofessional with her tone and conduct. I stated everything that happened and asked her to please refund me the money. She refused to budge on her decision. I even asked to talk with her manager and she said he would say the same things she was saying. The only thing she could do was cancel my subscription. Oh, and she offered to send me another month of pills "for free".
I told her that her partner company (Pure Slim Garcinia) even gave me a 50% discount and if they could do the same courtesy because I was only 2 days late from the trial offer and because the delivery took longer than 2 days. She still wouldn't budge. I couldn't keep arguing with someone so incompetent. So I accepted the cancellation. Just as I was getting off the phone, she offered a 10% discount (her employee discount; $8). I accepted but was thinking, if you can give me $8, why can't you just refund the entire thing?
I am highly upset at these two companies and definitely will not be ordering from either of them no matter how good their product is. Both customer service reps were rude (Pro Green being the more rude of the two).
I advise anyone not to buy from these companies. They are just looking to sucker people in and bill them without notice. Their Terms and Conditions are not very well advertised and the people at these companies are completely disrespectful.
