CaraD
Knoxville,#2Author of original report
Wed, March 30, 2011
Since posting the text below I have been contacted by the customer services manager at Purebred Breeders regarding my responses to their online survey following up on recent purchases.
The customer services manager clearly wanted to help us out and quickly provided us with proper medical records and a partial refund ($289 for the shipping). She also said that she will be reviewing the entire correspondence/transaction history of my account and claims that she will follow-up with the appropriate staff members.
I still have mixed feelings about Purebred Breeders. While I truly appreciate the customer services managers prompt and efficient follow-up to my complaints, I still believe that if my account was handled properly in the first place I would have been saved the extreme worry over my puppys medical records and the massive headache of the entire process.