Director of Marketing
Cooper City,#2UPDATE Employee
Thu, September 02, 2010
Through internal investigation, we were able to find out who the customer was that posted this report. We spoke to him on the phone to follow-up on his experience and check on Romeo.
We also wanted him to know that we have particular procedures and standards in place in how we accept our breeders. Additionally, we have a broad tracking system that follows each puppy placement. This tracking system included this customers issues and we wanted the customer to know soon after he received Romeo we chose to no longer work with this breeder.
The policies and procedures we have in place for both accepting new breeders and tracking our current network supports our commitment to only having the best and most responsible breeders on our site. Sometimes we do need to discontinue our relationship with a breeder when they do not meet the standards we have set for our organization.
We were very glad to hear that Romeo is doing well in Central Florida and we continue to do everything we can to assure our customers that we are dedicated to only working with responsible professional breeders.
DRAKELUCIAN
Eustis,,#3Author of original report
Thu, September 02, 2010
Its funny how fast Purebred Breeders will call you back once you make a public complaint about them. I just spoke with Kerry, a customer service representative for Purebred Breeders. Kerry told me that they are no longer affiliated with the puppy mill that Romeo came from. I told her that is good but what about all of the other puppy mills that they are getting puppies from because Im not the only person who they sold a puppy to that came from a mill. Kerry told me that they have an entire department dealing with the issue and they get lied to like everyone else and breeders slip under the radar. I told her to fire the department or have the people leave the office and visit locations where puppies are coming from. Kerry repeatedly told me that they are doing everything that they can. I told her that people cant just take someones word as I believe we shouldve learned through just my own experience let alone all other complaints. Kerry told me that I cant believe everything I hear, to which I replied I dont have to because Im one of those people youre talking about and Im sure youre going to tell people not to believe me. Basically, in my experience, Purebred Breeders waits on complaints from customers, thats how they determine who is running a puppy mill. Kerry told me what she was told to by her boss Im sure and hasnt the slightest clue about what is really going on at the company she works at, there for the paycheck in my opinion. Purebred Breeders will lie straight to your face, either intentionally or ignorantly. There is no excuse for selling puppies from puppy mills if you sell puppies for a living and then claim youre doing all that you can to prevent puppy mills. Get off youre a** and do your job, people trust you to do so. I almost forgot, she reminded me that I was promised registration papers that Ive not received to this day.