- Report: #457726
Complaint Review: QMS Inc. MacPadd - Simcoe Internet
-
Author Confirmed
Why?
QMS Inc. MacPadd
QMS Inc. PO Box 211 Simcoe, ON Simcoe, ON N3Y 4L1 Internet, Canada
Phone:
001-5194290126
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
QMS Inc. MacPadd Ordered Mouse Padd Never received it Simcoe ON
I ordered this and NEVER received it, never received any reply to my mails, never had nothing else than a voice messaging on phone.
Pure scam.
ORDER CONFIRMATION Invoice No. 665
Bill To:
Johan F H Gj
71 Brussels BRUSSELS 1050
BE
Ship To:
Johan
Brussels BRUSSELS 1050
BE
Order Date: 5/22/09
Payment By: PayPal
Confirmation No: E16152D0
Shipment Tracking:
macpadd.com Items
1 MacPadd Pro @ $31.99 = $31.99
Sub-Total: $31.99
Shipping: $33.56 (Standard)
Sales Tax: $0.00
macpadd.com Total: $65.55
Quantz
Brussels
Belgium
Pure scam.
ORDER CONFIRMATION Invoice No. 665
Bill To:
Johan F H Gj
71 Brussels BRUSSELS 1050
BE
Ship To:
Johan
Brussels BRUSSELS 1050
BE
Order Date: 5/22/09
Payment By: PayPal
Confirmation No: E16152D0
Shipment Tracking:
macpadd.com Items
1 MacPadd Pro @ $31.99 = $31.99
Sub-Total: $31.99
Shipping: $33.56 (Standard)
Sales Tax: $0.00
macpadd.com Total: $65.55
Quantz
Brussels
Belgium
2 Updates & Rebuttals
Quantz
Brussels,Europe,
Belgium
Perfectly correct
#2Author of original report
Sat, November 21, 2009
This is correct.
We received news from MacPadd having receive our order back after 3 months.
It seems to be another proverbial error from the postal service : our
address is perfectly valid, never changed since almost 6 years and we receive
daily many packages and mail worldwide.
We agreed with MacPadd to obviously remove this complaint from this website as soon as
we'll receive this shipment.
We'll inform your customers here as soon as it's resolved.
Best regards,
JFHG
Sthan scs
David
Simcoe,Ontario,
USA
MacPadd Reply and Commitment to fix the Issue
#3REBUTTAL Owner of company
Sat, November 21, 2009
We did not know this site existed or that there were indeed problems. This is actually a very good concept and we endorse their efforts so long as the complaints filed are legitimate. Paypal itself provides customer protection regarding payments, and we also endorse that concept. We as online customer ourselves would not liked to be "ripped off" either.
QMS/MacPadd has a A- rating with the Better Business Bureau and we would not want to jeopardize our integrity. See the BBB website http://hamilton.bbb.org/commonreport.html?id=045727757
MacPadd changed its ISP and host during the months of May, June and July which presented a litany of issues which we have been trying to rectify including losing orders, email problems, crashing our website and many more issues within our order system. We apologize to anyone affected by this internal turmoil and pledge our efforts to make things right.
Some orders have also been found to be directed to our spam folders. It seems that our spam criteria in the past has been set too high. We have since corrected this problem as well.
In this instance we are waiting for the customer to confirm receipt of the product and remove their complaint from this site.
MacPadd
Report Attachments
