- Report: #1419734
Complaint Review: Quest Diagnostics - Houston Texas
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Quest Diagnostics
10837 Katy Freewau. Suite 100 Houston, 77079 Texas, United States
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http://www.questdiagnostics.com/home.html
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Quest Diagnostics Took my husband's State ID card and would not return it. Claim it was not on their premises. Houston Texas
On December 19, 2017 my husband and I arrived at Quest Diagnostics clinic for unscheduled bloodwork prescribed by his endocrinologist, Dr. Michaels. I digitally signed him in and he was immediately taken to the back for the work. He said the nurse immediately asked for his identification and he handed her his State of Texas identification card. Afterwards he was escorted to the exit and we departed. When he arrived home he remembered that the nurse did not give him his ID, and it was too late to make the long drive back. It was the start of the holiday season so we tried calling them to find out if they were going to be open at anytime so that we could go back and pick it up. It is impossible to talk to any person in this organization. They are unreachable. Today I called the Dr.'s clinic, since the Diagnostic Center is downstairs from them. One of the nurses tried to call and could not get through, so she went down there and inquired about the ID. She said they searched by could not find it; and "believed" they gave it back to my husband.
This same type of incident happened to my grandson, just last year, when he was directed to a clinic for drug screen during job interview. They took his ID and held it until they completed the work. Then handed him a hanful of paperwork, but no ID. They swore they had already given it back to him.
